National Accounts Manager - Regional Field Sales

National Accounts Manager – Midwestern Region

Reports to: Senior Director of National Accounts

Based in: Chicago, IL

Region: DC, IA, IL, IN, KS, KY, OH, MI, MD, MN, MO, NE, VA, WI, WV

• Strong verbal, written, and presentation skills.
• Analytical, time management, and organizational skills.
• Solid experience in sales and customer service, with demonstrable experience in negotiating and meeting client requirements.
• In-depth understanding of sales performance metrics.
• Excellent listening, problem solving, and negotiation skills.
• Ability to quickly follow up on client requests, learn and adapt to constant change.
• Self-starter, results oriented and thrives under pressure.
• Ability to lead and motivate team members.
• Ability and knowledge of how to use Customer Relationship Management (CRM) Systems, Excel, PowerPoint, and develop presentations of product line, specific to the client’s needs.
• Prior experience in Flooring, Stone, or similar industry, and third‑party selling knowledge.
• BS degree in Sales, Business Administration, or comparable; 3–5 years proven work experience in relevant role.

• Building and maintaining strong, long‑lasting customer relationships.
• Business maintenance and development of existing and new National Accounts within the determined territory and with existing ICG Italia & Stonepeak distribution sales team.
• Collaborate with National Accounts Team on targets, leads and potential opportunities.
• Clear and timely communication on progress of National Accounts leads to Sr. Director of National accounts.
• Timely and successful delivery of solutions per customers’ needs and objectives.
• Utilize and document all Customer Relationship communications in CRM system.
• Share outlook calendar with Sr. Director of National Accounts and other team members.

The primary responsibility of the National Account Manager (NAM) will be to oversee the success of the sales performance of the National Account division in the given territory for Stone Peak Ceramics and ICG Italia. The NAM will be responsible for selling all of the Company’s products and technologies, maintaining existing customers and client relationships, as well as soliciting and securing new customers and clients.

The NAM will frequently conduct business travel to meet with existing and prospective clients as well as attend industry trade shows. The NAM will pursue leads from the National Account Target List in order to develop new client relationships and new sales opportunities. The NAM will independently identify and attract prospective strategic customers and will develop and maintain relationships with National Account customers to ensure long‑term success.

The NAM will provide clients with current pricing, product changes, and order status, acting as the liaison between clients and internal departments, such as customer service representatives and inventory analysts. This will ensure that client requirements are met and that any concerns are expedited and resolved in order to increase client satisfaction and retention.

The NAM will maintain high customer satisfaction ratings, according to Company standards. They will multitask and prioritize work through effective time management. The NAM will respond to the marketplace by acting as a knowledgeable rep with quick follow‑up. They will work to promote ICG Italia and Stone Peak products at various trade shows and special events geared toward National Account leads and projects.

The NAM will maintain professional and technical knowledge of the Company’s products, the respected industries including automotive, casino, healthcare, high profile national developers, hospitality, multifamily, restaurant and retail clients, working to ensure brand knowledge to existing and targeted National Accounts in the defined territory. The NAM will stay up‑to‑date with internal and external developments in these sectors and suggest new ways to increase sales and new ways to seek business opportunities.

The NAM will ensure that sales goals are being met by pursuing national account target accounts in coordination with our distribution and direct sales team divisions to develop and grow high profile national account sales. They will work with marketing team members and with other internal departments on presentations, samples, and support needed to establish and maintain national account needs.