Account Manager; Chicago

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Challenger Motor Freight is an equal‑opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals. If you require accommodation at any stage of the recruitment process, please contact us at  and we will work with you to meet your needs.

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider offering Full Truck Load (FTL) services across North America. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations. Employees are part of a performance‑driven culture focused on safety, innovation, and continuous improvement.

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team‑focused environment
• A competitive total‑rewards package, including group benefits and a company‑sponsored retirement savings plan
• Support for professional memberships, training, and certifications

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem‑solving, and continuous learning.

As an Account Manager you will develop relationships with customers, manage appointment times and act as liaison between our internal team and your primary accounts, handling all day‑to‑day operational needs. You will actively manage your loads from origin to destination, provide timely updates to clients, and keep everyone aligned on expectations. Communicating with internal and external stakeholders will help you understand and anticipate your customer’s needs, exceeding their service expectations.

Your commitment to superior customer service will be key to growing your portfolio.

Hours of Work: Monday to Friday, 9:00 am‑5:00 pm
Work Arrangement: On‑site
Position Type: Non‑Union
Employment Status: Permanent
Compensation: $50,000‑$55,000, plus commissions
Work Location & Environment: 311 W Superior, Suite 110, Chicago, IL

• Customer service and tenacity are key to your success
• Build strong relations within the sales team and with other internal clients
• Maintain positivity in the face of adversity, pushing through roadblocks with determination and integrity
• Work with key team members on building and executing operational strategies
• Book pick‑up and delivery appointments and input the load details into our Transport Management Software
• Retrieve timely location and status updates from partner carriers
• Communicate location and status updates to your portfolio of customers
• Identify areas for opportunity and to maximize efficiencies
• Always remain focused on providing best‑in‑class service as a means to better service and growth potential
• Continually look for opportunities to learn, always challenging the status quo
• Follow all company policies, ethics and company procedures

• Post‑secondary education highly desirable in Transportation/Logistics or a related field
• Minimum of 1 to 3 years’ experience in a Logistics Account Manager role

• Unbelievable work ethic, drive and resilience to win
• A desire to win
• Strong communicator, positive attitude with great people skills
• Great organizational skills and attention to detail
• Knowledge of Microsoft Office (Excel, Word, Outlook, etc.)
• Experience with transportation management systems
• Industry expertise: knowledge of rates, domestic and international market, and terminology
• Geographical expertise:
  Continental US and Canada
• Understanding of mileage and transit time differences by mode

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer:
We use technology‑based tools, including artificial intelligence, to support application screening; however, all hiring decisions include human review.

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