Lead Supervisor

Lead Supervisor Job Description

The Lead Supervisorroleisan integralpartofthestore'soverallsuccess;modelingthebehaviorsneededto directlyimpactallaspectsofour

Company'sbusiness:

Salesand Operational Processes .Thisindividualshowsexemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sampleoftasks required of role:

• Understandsorganizationalobjectivesand makesdecisionsinpartnership withthe
  
  Store
  
  Manager(s) and Assistant
  
  Store Manager(s) that align with Companyprioritiesandvalues
• Endorses,modelsanddevelopsteamtodeliver Coach'sSellingand Service expectations
• Enforcessalesstrategies,initiativesandgrowthacrossallcategories
• Workswith Store Manager (s) and/or Assistant Store Manager (s) toflexstorebusinessstrategiesandpersonalsellingtechniquesto contribute to overall storeandfinancialresults
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven,includingthroughteamselling andsellingtomultiple customers
• Productivity Management:holdssaleteamaccountableforpersonalsales
• Maximizesclientelingstrategyinpartnership withthe
  
  Store
  
  Manager(s) and Assistant Store Manager (s);monitoringprocessover time toachievebusinessgoalsand objectives
• Buildscredibilityand trust withteam,aswell with customers-servingasapersonal fashionadvisortodeliver business results
• Creates positive impressions with store team and customers by bringing best self to work through businessattireconsistentwith
  
  Coach'sGuideto Style
• Actsasabrandambassadorinthelocal market/malltodrive brandloyaltyandbusiness(i.e.charity events,local associations,mall initiatives)
• Sensitivetocustomer andteamneedsand tailorsapproachbyreadingcues
• Solution-orientedandforwardthinkinginresolvingcustomerissues;partners with
  
  Store
  
  Manager(s) and/or District Managerasappropriate
• Developsbothselfandindividualproductknowledgeskillsandremainsawareofcurrentcollections
• Understandsthepositivesalesimpactstaffinghasonthebusinessandrecruitsaccordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize
  
  Company tools;delegatesandempowersothersand encouragesindividualgrowth
• Welcomesfeedbackandadaptsbehaviors;createshortandlong-termgoalstoachievepersonal metricsandperformancedevelopment
• Regularly provides feedbacktoothers;coaches performance toahigherstandard;providesconstructivefeedbackto
  
  Store Manager(s) and Assistant Store Manager (s)

• Managesdailyoperationaltasksaccordingto Coach standards,switchinggearsbased ontheneedsofthebusinessbothseamlesslyandpro-actively
• Demonstratesstrongbusinessacumen
• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains acalmandprofessional demeanor
• Maintainsinteriorandexteriorupkeepofthebuildingwithpartnershipfromthecorporateoffice
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners,as necessary
• Adherestoallapplicable
  
  Coachretailpoliciesandproceduresincluding
  
  POSand Operations procedures
• Leverages Coach'stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts,includingdrivingsalesandachievingindividual and teamgoals
• Workswith Store Manager (s) and/or Assistant Store Manager (s) toflexstorebusinessstrategiestoimproveproductive functions
• Ensuresalldailytasksarecompletedwithoutnegativelyimpactingserviceof Coach standards

• Drivefor Results:
  Canbecountedontoexceedgoalssuccessfully.
  
  Isconsistentlyoneofthetopperformers.
  
  Verybottomlineoriented. Steadfastlypushesselfand othersforresults.
• Customer Focus:
  Is dedicated to meeting the expectations and requirements of internal and external customers.
  
  Getsfirsthandcustomerinformationandusesitforimprovementsinproductsandservices.
  
  Actswith customers in mind. Establishes and maintains effective relationships with customers and gains theirtrustandrespect.
• Creativity:
  
  Comesupwithalotofnewanduniqueideas.
  
  Easilymakesconnectionsamongpreviouslyunrelatednotions.
  
  Tendsto beseenasoriginaland value-added inbrainstormingsettings.
• Interpersonal Savvy:
  Relates well to…