Retail Associate - Grand Hotel

Overview

Live. Work. Explore. as a part of our Retail team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring a Retail Associate to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Provides superior customer service while handling the sale of retail purchases in the gift shop.

Position Type:
Full-Time

Schedule:

Typical schedule is 40 hours, 5 days per week (will include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi‑Fi, and satellite TV
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

• Free Grand Canyon National Park pass
• Free Grand Canyon Railway Train rides
• Access to hotel fitness center and pool
• Located just a mile from the south entrance to the Grand Canyon National Park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Fully understand and support Xanterra Mission Statement and Core Values.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Provides superior customer service and uses good communication skills.
• Handles the sale of retail purchases in the gift shop.
• Performs cashiering duties properly, recording the sales in the register accurately and following correct accounting procedures.
• Assists whenever necessary in keeping the sales floor and stock room clean and organized; includes sweeping, vacuuming, dusting, polishing, mopping and trash removal.
• Keeps merchandise stocked.
• Assists Manager with inventory control, ordering, receiving and merchandise display.
• Maintains effective cooperation with Managers and other co-workers.
• Maintains a well‑groomed, clean, and neat appearance.
• Functions with flexibility and courteous behavior in a high traffic season retail operation.
• Acquires and demonstrates a basic knowledge of product information when used as part of a professional sales approach.
• Works with a minimum of supervision and maintain excellent attendance and punctuality.
• Show an awareness of inventory control through efficient management of assigned merchandise sections, with attention to pilferage protection.
• Is knowledgeable of the Park and surrounding areas.
• Adhere to all prescribed Company, statutory/regulatory policies, and procedures.
• Other duties assigned.

• Courteous customer service attitude.

Constantly: stand and walk.

Frequently: lift/carry up to 10 lbs., and push/pull up to 25 lbs.

Occasionally: sit, reach outward & above shoulder, squat/kneel, bend, crawl, climb, lift/carry up to 50 lbs., and push pull up to 100 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.