ReStore Assistant Manager – Front of House

Posting Description

The Front of House Assistant Manager supports daily retail operations at the ReStore, ensuring an exceptional volunteer, donor and customer experience. This role supports sales floor merchandising, donation intake, volunteer engagement, and team coordination, working closely with the ReStore Manager to create a safe, welcoming, and productive environment.

The ReStore Assistant Manager – Front of House is responsible for ensuring strong merchandising standards and an engaging, well‑organized salesroom. This role maintains appropriate stock levels, oversees product assortment and presentation, and ensures that all donated items are researched, priced, ticketed, and moved to the sales floor efficiently to maximize revenue. The Assistant Manager establishes and enforces visual standards across the showroom, collaborates closely with the operations team to coordinate product flow from donation intake to display, and executes pricing and markdown strategies that support sales targets and healthy inventory turnover.

They also contribute to the ongoing needs of the ReStore’s e‑commerce platform.

The ReStore Assistant Manager – Front of House oversees the Point of Sale, maximizes available display space, and uses inventory control and pricing to ensure appropriate turnover of merchandise. This “on the floor” work will be done in conjunction with a team of staff and volunteers to achieve sales and operations objectives. The Assistant Manager supports a smooth customer experience by facilitating opening and closing procedures, completing daily sales reconciliations, and providing back‑up to cashiers and staff as needed.

They manage store assets, supplies, and equipment to ensure a safe and productive environment, maintain required documentation, and implement systems for financial transactions, deposits, inventory, and sales reporting. The role includes monitoring safety conditions throughout the store and storage areas, addressing hazards directly, or escalating them appropriately.

Volunteer engagement is a key component of this position. The Assistant Manager helps prepare and guide volunteers by leading individuals and groups through tasks such as sorting donations, merchandising, and customer service. They collaborate with the volunteer team to identify store needs, provide orientation and training on mission, safety, and store procedures, and foster a positive, inclusive environment where volunteers feel welcomed and valued.

The role also contributes to sales performance and brand experience by managing projects tied to annual goals for merchandising and customer engagement. The Assistant Manager helps develop standardized operating procedures across financial, pricing, customer tracking, and donor processes, and participates in creating and implementing marketing, advertising, and social media efforts that drive donations, sales, and volunteer participation. They support in‑store communications, signage, promotions, and merchandising strategies, while building strong relationships with customers and donors and ensuring that all interactions reflect Habitat Chicago’s core values.

Staff leadership is an ongoing responsibility. The Assistant Manager provides direction to ReStore Associates by setting daily goals, developing annual job plans, conducting performance reviews, and maintaining an effective staff schedule. They communicate and reinforce organizational and ReStore policies, including safety, facility operations, OSHA requirements, and personnel expectations. The role ensures that the ReStore front of house team has the knowledge, skills, and support needed to deliver excellent service and maintain a safe, engaging environment for employees, volunteers, and customers.

• Strong leadership qualities, including the ability, both to delegate and to execute, thereby leading by word and by example.
• Demonstrates initiative represented by a sense of urgency, energy, enthusiasm, attention to…