Customer Engagement Ambassador, Wabash Ave

Customer Engagement Ambassador, Wabash Ave

Ann Taylor is looking for a Customer Engagement Ambassador to join our Wabash Ave store. The Ambassador will welcome customers, provide exceptional service, and support the store’s operations and safety.

Embrace our inclusive culture, greet all customers, model selling behavior, and help maintain a welcoming, safe environment. The Ambassador works closely with the team to prevent shrink, drive operational excellence, and ensure the Customer remains the top priority.

• Provide a presence at the store entrance that offers a welcoming, safe, and inclusive experience to all associates and customers.
• Prevent theft through customer service, teamwork, and communication with all employees.
• Offer exceptional customer service in the front of the store.
• Ensure the Customer remains the top priority while balancing required tasks.
• Represent the Brand by adhering to dress code guidelines; branded shirts will be provided with associates' own dress pants.
• Leverage tools and actions to drive operational excellence through SOPs.
• Complete daily assigned tasks to ensure the store runs smoothly and meets all brand standards.
• Assist with New Hire onboarding and ongoing associate training related to Asset Protection.
• Collaborate with internal partners to accomplish assigned tasks.
• Report to work as scheduled; record time worked accurately by using the Time and Attendance system; remain flexible to the needs of the business.
• Assist customers who have scannable QR‑code refunds at the front of the store.
• Assist customers with BOPIS Orders/Transactions.
• Place items on hold for customers and ensure hold policy is to company standard.
• Assist with line management on high volume sales days.
• Assist customers with ordering items online using company technology (e.g., iPad).
• Answer the store phone and assist customers over the phone.
• Assist the store team by completing coat and bag checks.
• Additional responsibilities as assigned by Store, District, Asset Protection Team, or Regional Leaders.

• Ability to organize and prioritize assignments, meeting deadlines with minimal supervision.
• Effective communication with Customers, Managers, Store Associates, Peers, and Corporate partners.
• Contribute to team commitment and a positive, inclusive environment.
• Take initiative and make timely decisions.
• Adhere to all company policies and other standards communicated by management.
• Be technology proficient and able to operate the POS system.
• Work a flexible schedule to meet the needs of the business, including evenings, weekends, and holidays.
• Move around salesfloor, stockroom, office, lift up to 30 lbs., and retrieve and stock merchandise with or without a reasonable accommodation.

Store 2264-Wabash Ave-ANN, Chicago, IL 60602

Regular/Part-time

$17.60 - $22.00 hourly USD

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law.

The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact  The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.

The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.