Sage Intacct Customer Support Senior Associate

Sage Intacct Customer Support Senior Associate

Join to apply for the Sage Intacct Customer Support Senior Associate role at Baker Tilly US.

Baker Tilly is a leading advisory, tax and assurance firm with a coast‑to‑coast presence in the United States and in many of the world’s principal financial centers – New York, London, San Francisco, Los Angeles, Chicago, and Boston. Through the Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, the firm delivers professional services in accordance with the AICPA Code of Professional Conduct and all applicable laws, regulations and professional standards.

Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services; the advisory group and its subsidiaries also offer tax and business advisory services.

In compliance with the Baker Tilly International network, Baker Tilly operates as an independent member of a global network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and combined worldwide revenue of $5.2 billion.

Baker Tilly is an equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e‑mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. Authorization of recruitment agencies must be obtained through a written agreement and invitation by Baker Tilly’s Talent Attraction team.

Are you interested in joining one of the fastest growing professional services firms in the nation? Are you excited to connect the world of finance and accounting with technology? If yes, consider joining Baker Tilly US, LLP as a Sage Intacct Customer Support Senior Specialist. Your main responsibilities will include working directly with project customers, providing support for end‑users, and collaborating with internal consultants and external vendors for solutions.

This position will involve diagnosis, troubleshooting, provisioning, and escalation for issue resolution in the Sage Intacct environment.

This role is remote.

• Serve as a trusted member of the engagement team, responsible for:
• Reviewing, assigning, and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed.
• Determining a course of action upon review of case tickets.
• Testing possible solutions in demonstration environments.
• Adding internal comments to variations of potential solutions and contacting customers with possible solutions.
• Escalating unresolved issues to internal management or Sage Intacct’s customer support and/or engineering.
• Following up regularly on outstanding tickets.
• Delegating certain issues to the implementation or technical services team for highly configured instances of the software.
• Corresponding throughout the issue resolution process in a timely manner.
• Other duties as assigned.
• Learn and grow through direct on‑the‑job coaching, mentoring, and firm‑wide learning and development programs.
• Utilize entrepreneurial skills to network and build strong relationships internally and with your clients.
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals.
• Enjoy friendships, social activities, and team outings that encourage a work‑life balance.

• A bachelor's degree required, preferably in business administration, accounting, MIS or an equivalent field.
• Three (3)+ years of experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application.
• Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving.
• Strong leadership, project management, organizational and analytical skills, initiative, and adaptability.
• Proficiency with Microsoft Suite.
• Eligibility to work in the U.S. without sponsorship.

The compensation range for this role is $67,060 to $127,120. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Mid‑Senior level

Full‑time

Other

Accounting