Retail Sales Associate

Retail Sales Associate - 2388

Company: First Cash

Location: Nationwide (pawn store locations)

Compensation: $16.60 to $19.20 per hour plus commission up to 8% on transactions.

Commission Structure: Up to 8% commission potentially adding approximately $3.84 per hour on top of the base rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Working hours:
  
  Stores open 9AM to 6PM; many stores closed on Sundays.
• Earned Wage Access program available on the second day of employment; employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation:
  One week paid vacation after six months of active, full‑time service. Additional week after one year and two weeks on each anniversary thereafter (adjusted per state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after six months, 16 hours each anniversary (years 2‑5) (adjusted per requirements). 24 hours after five years.
• Employee discounts available on the first day of active employment.
• Tuition Reimbursement (up to $2,000 per year) for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. A Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. The associate thrives on engaging with customers and assists with customer inquiries and problem resolution.

The associate works with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop a rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and to become firearms certified.
• May assist a customer on the exterior of the building or retrieve products from exterior storage areas.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

We welcome bilingual candidates to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the…