Store Assistant Manager - Torrance Store Job Chicago area,Illinois USA,Retail

JOB TITLE

ASSISTANT MANAGER

DEPARTMENT

RETAIL

STATUS

FULL-TIME

IMMEDIATE SUPERVISOR

STORE MANAGER

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVES

To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

QUALIFICATIONS

High School Diploma or equivalent.
Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers and donors.

PHYSICAL REQUIREMENTS

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
Ability to lift up to 50 lbs.
Ability to perform various repetitive motion tasks.

CORE COMPETENCIES

Problem Solving – Promptly identify & resolve problems; gather and analyze information to develop solutions.
Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
Written Communication - Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
Project Management - Prioritize and plan work activities; use time efficiently; organize work schedules of others and assign tasks. Follow up to ensure accountability.
Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; improve processes, products, and services. Delegate work assignments; match responsibilities to the right people; set expectations and monitor delegated activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.

Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.

Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.

In the absence of Store Manager – schedule store employees to ensure appropriate coverage in store and donation center, coordinate daily morning and shift change team meetings, and maintain accurate employee payroll records.

Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.

Communicate any personnel issues and performance results with Store Manager; may issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.

Ensure high levels of customer and donor satisfaction through excellent service to meet their needs while also maintaining good community relations. Develop strategies to improve service to maximize the customer experience.

Support the Back Room Processors/Warehouse Associates to ensure back room processing goals are met daily.

Supervise, support, and conduct reporting of program Beneficiaries if and when Work Therapy…


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