Retail Cosmetics Brand Expert - Origins, State

Overview

Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview
As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast - creating personalized routines, demonstrating new trends, and helping customers look and feel their best.

• Inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. Foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners.
• Analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment.
• Lead as a Beauty Brand Expert Leader on the sales floor, welcoming customers with genuine hospitality and building lasting relationships.
• Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards.
• Support merchandising updates and keep the space visually appealing and welcoming throughout the day.
• Promote Loyalty benefits, ensure customers leave with everything they need, and end interactions with a sincere thank-you using the customer’s name when possible.
• Model collaboration, honesty, and care to support peers and deliver strong store results.
• Strive for continuous improvement, achieving sales goals and learning from others to improve individual and store performance.

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional, customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment and a passion for the beauty industry
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• 3–5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive…