Customer Experience Specialist; Sales Associate - Chicago

About The Role

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal‑oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self‑motivated individual who thrives in a fast‑paced, metrics‑driven, team environment.

• Educate customers on The Real Real’s mission of sustainable fashion and business structure

• Drive sales through customer engagement, suggestive selling, and sharing product knowledge

• Clearly communicate our consignment process and set proper expectations with the consignor during drop off

• fonds highly cataloged and up to TRR quality standards when reviewing and processing all items for shipment

• Ensure product is handled to the highest quality standards

• Provide a high level of service while navigating multiple customer journeys simultaneously

• Educate customers on The Real Real mission and business structure

• Outreach daily to existing customers to drive traffic to retail store

• Support consignor relations issues

• Assist with opening and closing procedures

• Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards

Other duties as assigned

Minimum Requirements:

• 1+ years retail experience in a hany

• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends

• Dedication to delivering an elevated experience to both customers and employees

• Ability to problem solve in order to meet the needs of customers

• A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times

• Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance

• Compatibility with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome

• Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration On Success

• Intrinsic oversight, object finding potential capacity with consistent composites.

• Ability toRAM