Sales Manager, MaxMara Chicago Flagship

REPORTS TO:

Store Manager / Regional Manager

The Sales Manager is responsible for day-to-day staff productivity development in line with the store’s strategy, building highly motivated teams and developing the staff to the next level. Ensuring established sales and profit goals are met both individually and as a team. This individual will assist with supervising and providing the staff with support to reach their goal while modeling Max Mara standards of customer service.

In addition, all floor related operational activities are responsibility of the Sales Manager.

• Maintain and communicate the Company’s commitment to goals, drive sales, and motivate team performance.
• Assist assigned stylist by Store Manager in daily appointments and operations. Assist all other sales associates as needed.
• Build client confidence by creating an engaging interactive experience.
• Assist assigned stylist with retaining and gaining new clients, meeting conversion goals and continuously servicing existing client base.
• Resolve customer service issues swiftly.
• Ensure customer’s needs are met without hesitation.
• Assist sales associates in consistently meeting/exceeding both store and individual sales goals including KPIs.
• Maximize the customer experience.
• Maintain positive outlook and professional demeanor while supporting company initiatives.
• Stress importance of developing a local clientele with the goal of enlarging the top tier loyal client base.
• Reinforce all aspects related to clienteling.

• Monitor and encourage client development by supporting assigned top stylists as per directive of Store Manager and Regional Manager.
• Manage all CRM related tasks such as client outreach, client list analysis, management of follow ups, operational activities (approval & …).
• Maintain presence on the floor to maintain a strong presence.
• Align other team members to reach goals to support the business.
• Create a store environment that emulates the company DNA.

• Achieve and exceed individual sales goals. Assist with achieving the company’s sales plan for your boutique or outlet by leading the store team to drive sales through constant training and modeling of.
• Perform all point-of-sale (POS) cashier-level functions.
• Ring approvals going in/out of the stylist.
• Ring all assigned stylist individual sales and returns and other associates as needed.
• Check on the finished alts, B2E orders and COP’s for assigned stylist’s clients.
• Communicate with assigned stylist daily and have merchandise for client appointments set up in the fitting room.
• Communicate all store related issues to Store Manager when unable to solve on their own.
• Answer all incoming calls and direct customer inquiries to appropriate party.
• Assist with closing and opening procedures to ensure the store is ready for business, including compliance to visual merchandising standards.
• Maintain and monitor the staff’s compliance with company policies and procedures on sales, customer service, dress code, etc., and provide feedback to Store Manager and Assistant Store Manager as needed.

• Ensure all company policies and procedures are being followed.
• Exhibit strong communication skills that are clear and concise with the store team, assigned top stylists, Management and Regional Manager.
• Create a positive store atmosphere that consistently motivates the team.
• Perform other duties assigned from time to time.

• Minimum 2 years of supervisory experience in the apparel industry with a proven track record of driving sales and excellence in customer service; luxury a plus.
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred.
• Strong interpersonal, organizational, and communication skills.
• Training, interviewing, organizational, and performance management skills.
• Able to work independently as well as collaboratively.
• Ability to manage conflict.
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.

Max Mara is an Equal Opportunity Employer. M/F/D/V

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Disability insurance

Chicago, IL $84,000.00-$