Shift Lead

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This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $22.00/hr

• Open and close the store in the absence of store management, including all required system start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Manage opening of the back door for deliveries and deliveries of store key.
• Process product returns, order voids, customer refunds, and cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them, offering assistance with products and services, resolving customer issues, and answering questions to ensure a positive customer experience.
• Share customer service best practices with all team members, including greetings, eye contact, courtesy, and Walgreens service traits such as proactive help and ensuring customer satisfaction.
• Assist with and coach other team members on warehouse and vendor ordering processes, including opening backdoor for vendor deliveries.
• Register all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist management in reviewing order exceptions on order release day and in reverse logistics (e.g., returns, empty packages).
• Assist in evaluating and developing displays (promotional, seasonal, super structures, sale merchandise), completing resets and revisions.
• Maintain accurate inventory counts, including basic departments, stockroom, and overstock locations.
• Ensure the Outdate program is followed with team members.
• Set basic department prices and make daily price changes; ensure proper signage is displayed to support accurate pricing of products, and complete any additional pricing tasks related to local regulations.
• Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as necessary or requested.
• Maintain clean, neat, orderly store condition; request store or system repairs as required in manager absence or as requested by manager.
• Separate food items (e.g., raw foods from pre-cooked) and place products as specified by policies; assist in stock rotation using first‑in, first‑out methods and restock outs.
• Have working knowledge of store systems and store equipment.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcohol and tobacco).
• Conduct bag checks of team members before leaving the store.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete required PPLs requested by Manager.
• Act as a liaison between management and non‑management team members by communicating assigned tasks when store management is not present.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English. (Except in Puerto Rico)

• Knowledge of store inventory control.
• Employment consideration for qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please click  If you are applying on a job board or unable to click the link, please copy and paste this URL into your browser:

Not Applicable

Full-time

Management and Manufacturing