Sales Associate - Chicago, Neiman Marcus

Sales Associate - Chicago, Neiman Marcus

Job Purpose

The Sales Associate is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Ensure a welcoming client‑focused environment, offering best in class service in person, over the phone and through electronic communication
• Develop local and international client book with the ability to recruit and develop top clients
• Demonstrate strong product expertise, engage clients through details and stories of our products
• Problem‑solve in partnership with leadership to ensure each client issue is accurately resolved to the benefit of the business
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge‑send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts, protecting Boutique assets through operating procedures
• Assist in packing or wrapping customers’ merchandise when necessary

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships through communication, organization and follow‑through
• Provide outstanding customer service in person, over the phone and electronically
• Read, count, and write to accurately complete all business and client‑related documentation
• Adapt priorities and manage time in a fast‑paced environment, adaptable to evolving business trends
• Ability to work varied hours/days including nights, weekends and holidays
• Operate all necessary equipment: phone systems, cash registers, sensor‑tag remover, computers
• Physical capacity: stand extended periods, move boxes, lift at least 30 lbs
• Willingness to adhere to all company policies, procedures, regulations and standards

• Salary dependent on skills and experience
• Comprehensive benefit plans: medical, dental, vision, Flexible Spending Accounts, short and long‑term disability
• Employee perks: discount program, paid time off, volunteer time off, holidays, mental health support, family‑friendly benefits, reproductive healthcare, child and elder care services, commuter benefits, 401(k) with employer match
• Employee referral program and more

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and partners share common rules, practices and principles regarding ethics, social responsibility and protection of the environment.