Assistant Boutique Manager-Chicago

About the Company

Lange & Söhne Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

LANGE & SÖHNE Since the legend’s reincarnation in 1994, Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange’s claim:
State‑of‑the‑art tradition. What we expect from our watches, we expect from us:
Never stand still.

A brand ambassador to reflect brand image to boutique clients. Attain desired results through proactive and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role and the Boutique’s day‑to‑day operations.

• SALES

  Meet personal budgets in accordance with brand retail strategy achieve Boutique KPIs defined by Boutique Manager and/Retail Director. Regularly analyze and support business opportunities, confirmed sales with Boutique Manager, to further refine future sales projections. Leading sales team of building action plans to achieve Boutique targets though elevated Boutique client experiences, sales presentations and maintaining long term returning client relationships.

  Supporting Boutique manager in exceeding boutique budgets in accordance with brand retail strategy. Leading sales team/ support the boutique manager with implementing HQ commercial guidelines. Support the preparation and delivery of monthly boutique meetings and follow‑up actions. Analyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention.

• TEAM MANAGEMENT

  Act as a manager‑on‑duty when the boutique manager is absent.

  Identify and share with the boutique manager the training needs of boutique members. Ensure monthly staff programs are planned and communicated to boutique manager. Responsible for supporting the boutique manager in integrating and training new and existing team members.

  Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).

• STORE OPERATIONS MANAGEMENT

  Lead and adhere to all Richemont and Brand audit, regulations and policies. Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control. Actively ensuring all measures to avoid stock discrepancies at all times. Supporting and leading in all monthly reporting required. Supporting and leading on maintenance of Boutique, front and Back of house.

• CUSTOMER EXPERIENCE & CRM RELATED ACTIVITIES

  Support and ensure the boutique team confidently delivers Lange selling ceremony. Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. Ensure accurate and genuine relationship building with customers.

• Possess ‘can do’ attitude and understanding for Luxury retail sales floor operations.
• Bachelor’s Degree.
• 5+ years of prior work experience in Luxury retail management, and Boutique operations with direct reports.
• Exhibits critical thinking skills and is strong in solution oriented. Demonstrates initiative, is conscientious and provides complete follow through on all aspects of responsibility.
• Must be flexible to change and adaptiveness in work responsibilities.
• Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.
• As well flexible to travel locally and internationally to support other Boutiques and events when needed.
• Strong verbal, written and organizational skills. Having a “team player” spirit and the ability to work well within a group/team dynamic.
• Proficiency with MS Office software required – possess expertise in Excel. Proficiency with SAP preferred. Secondary language is a plus.
• Assist with…