Sales Associate

Overview

Monica + Andy is looking for kind, empathetic, and energetic sales associates to join our Customer Experience team. We deliver exceptional customer service and a joyful shopping experience across all channels, including our online business and Guide shops. We are building a best-in-class omnichannel customer experience team. Sales associates will service Guideshop customers in their locations and work on a national level as part of our email and chat customer service team.

Monica + Andy is a digitally native, organic baby and children’s clothing brand founded to deliver softer, organic fabrics, better-designed clothing and blankets, and a seamless, easy shopping experience for parents and gift-givers.

Our Sales Associates (Storks) are brand ambassadors who can naturally share our brand story and educate customers on our products and high-quality, organic fabrics. We seek individuals who connect with and understand the needs of parents and gift-giving clients.

• Competitive compensation, challenging work, great coworkers, and the opportunity to build something.
• A collaborative environment with opportunities to grow the brand.
• A focus on work–life balance and a positive, energetic team culture.

• Welcome every customer into the store with a warm, friendly greeting and smile.
• Merchandise the Guideshop based on product availability and merchandising guidelines.
• Answer the phone and assist customers via chat and email; meet minimum daily ticket goals and response times.
• Host events and classes in the Guideshop and create a world-class customer experience.
• Provide help to everyone when needed and act as a strong brand ambassador.
• Build and maintain a client book, meeting daily sales goals; perform 1:1 client outreach with manager oversight to build sales and traffic.
• Keep Guideshop clean and tidy at all times.
• Take detailed notes to report back to the team on a daily basis (e.g., Guideshop traffic, sales, AOV, inquiries).

Additional sanitizing and cleaning responsibilities are a strict requirement per COVID-19 OSHA guidelines (and any future CDC guidelines, if applicable).

• Learn and master all systems used to place orders, edit orders, process returns, and more.
• Write eloquent, thoughtful responses to customer inquiries via email and chat.
• Speak with customers on the phone to answer questions about products, policies, and order updates.
• Process returns and order-related tasks in a timely manner to ensure the best customer experience.
• Outreach to clients on a 1:1 basis with manager oversight to prospect new clients and communicate with existing clients.

• Physical demands include standing endurance, lifting and carrying at least 25 pounds, climbing ladders to retrieve merchandise, bending, and squatting.

Monica + Andy is an equal-opportunity employer and makes employment decisions on the basis of merit. Policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, disability, medical condition, genetic information, pregnancy, or any other characteristic unlawful by federal, state, or local laws. All such discrimination is unlawful.

• Entry level

• Full-time

• Sales and Business Development

• Apparel & Fashion

Referrals increase your chances of interviewing at Monica + Andy by 2x