Leasing Specialist - Multifamily Residential

Leasing Specialist - Multifamily Residential

Join to apply for the Leasing Specialist - Multifamily Residential role at JLL.

$50,000.00/yr - $50,000.00/yr

• Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager
• Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly
• Assist marketing team to maximize lead generation and manage customer acquisition costs. Help develop marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost‑effective marketing techniques to increase the visibility and profitability of the property. Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach.
• Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner. Execute sales and closing techniques successfully, including prospect follow‑up
• Manage the rental process from start to finish:
  Respond to phone and email inquiries;
  Convert the call to an onsite appointment;
  Input all guest cards and other leasing related information into property management software on a daily basis;
  Process all rental applications for approval; verify all pertinent information and submit to manager for approval;
  Notify prospect of results in writing;
  Prepare lease, required riders, and all addenda for new move‑in.
• Manage the move‑in process from start to finish:
  Arrange for new resident to sign lease as well as provide move‑in information;
  Inspect apartment before move‑in and report deficiencies to the service manager
• Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service associates. Conduct service follow‑up phone calls with residents to ensure resident satisfaction
• Assist with other resident related functions including but not limited to: move‑out notices, transfers, work orders, and concern/complaint processing over the phone and in person
• Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property
• Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
• Comply with company policies and procedures, including standards of performance (SOP)
• Instill, maintain and model JLL mission to be the best national management company

• High school diploma or equivalent required, Bachelor’s degree preferred

• At least one year of sales and/or customer relations experience
• Proficient in property management software (Yardi, Real Page) or other similar property management software

• Excellent customer service skills while maintaining the highest standards of professionalism
• Strong grasp of modern technology and the ability to utilize same in day to day job activities
• Computer literate, including Microsoft Office Suite and internet navigation skills
• General office and sales skills
• Excellent oral and written communication skills; strong attention to detail
• Work independently and within a team to build relationships and interact effectively with business partners
• A desire to work within a diverse, collaborative, and driven professional environment
• Positive, professional attitude
• Proactive and take initiative
• Maintain confidentiality and utilize judgment

• Regular attendance is essential to the successful performance of this position
• Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required
• All associates must maintain a neat, clean, and well‑groomed appearance per Company standards
• Upon employment, all associates are required to fully comply with Company rules and regulations
• Must have real estate leasing license or obtain within 120 days of employment if required by state law

This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

All requirements are open to possible modification to reasonably accommodate individuals with disabilities.

Associate

Full‑time

Sales and Management