Quality Assurance Supervisor

The Quality Assurance Supervisor supports the overall quality, compliance, and performance improvement efforts of the Behavioral Health & Clinical Services (BHCS) Program. This role provides direct supervision and guidance to the Quality Assurance & Compliance Analyst, collaborates closely with the Training Coordinator, and offers expanded support to the Quality Assurance Manager. The Quality Assurance Supervisor is responsible for ensuring adherence to regulatory requirements, maintaining high documentation standards, facilitating training initiatives, supporting grievance processes, and monitoring productivity to promote service excellence.

This position requires strong organizational skills, the ability to interpret data, and a commitment to fostering a culture of compliance and continuous improvement across multiple service sites.

Core Competencies:

• Quality Assurance & Compliance
• Audit Execution & Documentation Review
• Data Collection, Analysis & Reporting
• Staff Productivity Monitoring
• Training Development & Coordination
• Grievance Resolution & Follow‑Up
• Team Supervision & Development
• Process Improvement & Corrective Action Planning
• Cross‑Functional Communication
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Relationship Building & Customer Service

Reporting Relationship:

Reports To
:
Quality Assurance Manager

Supervises (Position Title):
Quality Assurance and Compliance Analysts

Quality Assurance Oversight:

• Supervise and support the Quality Assurance & Compliance Analyst in conducting audits, documentation reviews, and compliance checks.
• Monitor program operations to ensure adherence to Medicaid regulations, state requirements, and internal agency policies.
• Conduct regular site audits and ensure high-quality service delivery through thorough documentation and note‑fulfillment analysis.
• Assist the Quality Assurance Manager with implementing corrective action plans and quality improvement strategies.
• Manage ad hoc quality assignments as needed to support emerging program priorities.

Training Coordination & Staff Development:

• Work collaboratively with the Training Coordinator to identify training needs based on audit findings, compliance trends, and staff performance data.
• Co‑develop training content and materials to support compliance, documentation improvement, and quality of care.
• Facilitate or co‑facilitate general BHCS training & onboarding, training sessions, refresher courses, and skill‑building workshops to strengthen staff competencies.
• Ensure training recommendations are aligned with quality assurance priorities and regulatory requirements.

Data Analysis & Reporting:

• Oversee the collection, organization, and interpretation of quality and productivity data.
• Prepare clear, data‑driven reports and presentations for leadership meetings and staff updates.
• Identify patterns, potential risks, and opportunities for improvement using quantitative and qualitative data.
• Support the Quality Assurance Manager in developing data dashboards and performance monitoring processes.

Grievance & Incident Support:

• Assist in managing client and staff grievances, ensuring timely investigation, documentation, and resolution.
• Maintain accurate logs, records, and follow‑up documentation to ensure compliance with agency protocols.
• Collaborate with supervisors and managers to address issues and implement corrective actions.

Staff Productivity Monitoring:

• Monitor staff productivity metrics across the program and identify trends requiring intervention.
• Provide supervisors with recommendations and tools to address performance deficits.
• Support follow‑up on corrective action plans to ensure sustained improvement.
• Serve as a key liaison between program staff, leadership, the Training Coordinator, and the Quality Assurance Manager.
• Assist the Quality Assurance Manager with implementing corrective action plans and quality improvement strategies.
• Manage ad hoc quality assignments as needed to support emerging program priorities.

Site Support & Travel:

• Conduct site visits to provide audit support, deliver training, assist staff with documentation needs, and reinforce quality initiatives.
• Develop strong working relationships with site teams to…