Clinical Nurse Supervisor; RN

Department

09121 AMG Chicago 2301 E 93rd (S/E) - Building Operations

Full time

Yes

40

Must be flexible, typically supervisors work 8‑hour shifts based on the clinic needs.

Clinic hours are: 7:30am‑7pm, Monday‑Thursday; 7:30am‑6pm on Fridays; and 8am‑12:30pm on Saturdays.

$41.10 – $61.65

• Clinical Care and Health Outcomes
  • Ensures monthly office inspection checklist and other required audits are conducted timely.
  • Ensures AMG standing operating procedures are followed.
  • Oversees approved site research activities.
  • Demonstrates independent problem solving and critical decision making; knows when to obtain additional resources.
  • Holds clinical staff accountable to AMG rooming standards.
  • Ensures timely management of EMR tasks, overdue orders, test result follow‑up, and other patient follow‑up.
  • Demonstrates appropriate action and takes a lead role in emergency situations; ensures timely response to emergency calls by staff.
  • Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
  • Ensures staff adherence to timely and accurate documentation; monitors staff compliance within AMG‑wide systems and regulatory standards.
  • Supports a safe environment: monitors compliance, ensures staff up to date with safety training and certifications.
  • Acts as a role model and champion for Culture of Safety; works with manager to resolve patient safety events, promotes reporting system, completes ACAs and RCAs.
  • Utilizes information to implement process changes and staff education.
  • Leads site clinical integration activities.
• Patient Satisfaction and Operations
  • Monitors data monthly, reviews with clinical staff and physicians, and develops improvement plans to meet/exceed patient satisfaction targets.
  • Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP.
  • Participates in activities to evaluate and improve processes that contribute to patient satisfaction; conducts frequent assessments of patient flow; reduces wait times and keeps patients informed of delays.
  • Fosters professional image; follows AMG clothing and grooming standards; wears identification tags at all times.
  • Takes ownership of patient complaints and practices Service Recovery when identified.
  • Creates a pleasant environment in person and over the phone using prescribed scripting and telephone standards.
  • Ensures adequate clinical staffing at all times through schedule development and modification.
  • Assists in coordinating managed care issues and nursing updates.
  • Evaluates service levels and operational procedures such as wait‑times, message management and appointment availability; engages staff in resolution of identified issues.
  • Actively rounds on patients, associates, and physicians; ensures necessary resources and tools are available; participates and/or leads team huddles.
• Associate Engagement/Human Resources
  • Conducts regular staff meetings and daily huddles with associates; documents meetings using Stoplight Report.
  • Conducts performance reviews on time.
  • Demonstrates effective time management, problem‑solving, collaboration, and conflict resolution skills.
  • Ensures manager is fully informed of key events or issues impacting practice operations.
  • Provides ongoing performance feedback via coaching and mentoring; orients and trains new associates; documents orientation and training.
  • Seeks opportunities to further educate and develop associates and enhance own leadership skills.
  • Ensures all associates maintain certification and required CEUs.
• Growth and Funding our Future
  • Participates in activities fostering practice growth.
  • Promotes same‑day access and engages in volume visit targets.
  • Maintains effective inventory control and medication supply utilization.
  • Proactively manages staff schedules to minimize overtime, temporary staff, and roster.
  • Collaborates with practice site manager to achieve revenue and cost targets.
  • Maximizes team efficiency by utilizing all team members.
• Physician/Provider Engagement
  • Provides support for onboarding new physicians/providers.
  • Rounds with physicians/providers daily to review…