Ambulatory Nurse Care Coordinator

Ambulatory Nurse Care Coordinator – Full Time (Sign on Bonus Offered)

Apply for the Ambulatory Nurse Care Coordinator (Full Time) role at Northwestern Memorial Hospital
.

Salary range: $38.50 – $61.60 per hour. Sign‑on bonus: $4,000.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Well‑Being Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual employee salary increase and incentive bonus
• Paid time off and holiday pay

• Serve as a patient advocate in an ambulatory setting and assist patients in navigating across care settings.
• Address the care‑coordination needs for high and moderate health‑risk patients, including low‑risk or new patients.
• Review patient records, registries, reports, or other encounter and claims data to identify patients who may require care coordination.
• Assess, document and address clinical, psychosocial or financial barriers to effective patient care.
• Consult with multidisciplinary teams to develop, implement and evaluate care plans tailored to patient needs.
• Provide effective triage care using in‑depth clinical knowledge and skills in the area of expertise.
• Offer educational support to patients and family members regarding medical processes, treatments, medications and wellness management.
• Ensure timely continuity of care by proactively outreaching to patients post‑discharge, managing referrals, facilitating transitions, and coordinating community resources.
• Manage high‑risk patient cases to minimize readmission rates and reduce costs.
• Develop comprehensive care plans aligned with patient goals and values; inform patients on preventative care practices.
• Maintain accurate patient health information for provider and care‑team use.
• Monitor quality of care and satisfaction; participate in continuous quality improvement initiatives.
• Provide after‑hours on‑call support for urgent care coordination issues.
• Perform related duties as directed or required.

• Current license as a Registered Nurse – State of Illinois Professional Nurse.
• Bachelor of Nursing Degree (BSN) with 3–5 years of relevant clinical experience (or a BSN within two years of hire).
• 3 years of experience (5 years preferred) in chronic conditions, evidence‑based medicine, care coordination, care management, and psychosocial and behavioral factors affecting health outcomes.
• Willingness to travel (some travel may be required).

• 3 years of experience in Care Management or Care Coordination.
• Case management certification preferred or willingness to complete upon eligibility.
• Experience with ambulatory operations and ambulatory nursing care.
• Experience with process improvement.

External candidates and candidates who have not worked at NM within the last year are eligible for the $4,000 sign‑on bonus. Internal employees and rehires who left Northwestern Medicine within one year are ineligible (except new graduate internal employees who may qualify depending on the job family).

Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If offered a position, you will be required to complete an authorization and disclosure form that permits a background check. Results are evaluated on a case‑by‑case basis in compliance with all applicable laws.

Artificial intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.