Triage Nurse - Primary Care Lincoln Park

Triage Nurse - Primary Care Lincoln Park Full Time Days

Join to apply for the Triage Nurse - Primary Care Lincoln Park Full Time Days role at Northwestern Memorial Hospital
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The salary range for this position is $36.

- $58.40 hourly. Placement within the salary range is dependent on several factors such as relevant work experience and internal equity.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

The Triage Nurse reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Provides clinically expert triage service within a physicians’ practice. In their role, triage nurses serve as liaisons between patients and physicians, assessing and determining the acuity of patients’ symptoms and communicating these to the physicians as appropriate. They provide education to patients and to staff concerning clinical issues. Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts “Patients First.”

• Establish positive first impressions with patients and customers, establishing a role as patient advocate.
• Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
• Document all communications in the electronic medical record.
• Schedule patient for visit with provider when telephone assessment indicates this.
• Assist in obtaining appointment for patients with specialists within NM.
• Coordinate emergency and hospital transfers, including paperwork and telephone communications.
• Administer medications and treatments in accordance with Nursing Standards and as ordered by the provider.
• Provide education to patients and staff concerning clinical issues.
• Assist in coordinating and monitoring activities of clinical staff to ensure adequate coverage and adherence to OSHA and CDC guidelines.
• Assist in orientation of new staff members.
• Perform other duties as assigned; may include assistance in specific process improvement projects.
• Administer intravenous and injectable medications to adult, geriatric and wheelchair‑bound patients. Must demonstrate competency for age‑related responsibilities.
• Maintain quality control during all aspects of patient care. Ensure exam rooms and equipment are maintained according to OSHA and CDC guidelines.
• Participate in departmental quality improvement activities.
• For triage nurses in the Immediate Care Clinics (ICC), float to other ICCs/departments.

• Graduate of accredited RN program
• At least 3 years of experience in a hospital or outpatient setting
• Registered Nurse License issued by the State of Illinois, current
• CPR certification

• BSN
• Specialty Certified
• At least 5 years’ experience in a hospital or outpatient setting
• Spanish speaking

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If offered a position, applicants will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.