Landlord Engagement Coordinator

REPORTS TO: Program Manager, Chicago Rents

STATUS: Non exempt, Full-Time

LOCATION: Chicago, Illinois, (Hybrid/in-office schedule)

SALARY RANGE: $47,009 – $62,370 (commensurate with experience)

All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more chicago.org.

The Landlord Engagement Coordinator is a key member of the Chicago Rents team and plays a vital role in expanding housing options for individuals and families within Chicago’s homeless response system. This position is responsible for conducting housing location services, performing unit inspections, and building strong, collaborative relationships with landlords and property managers across the city of Chicago.

The Landlord Engagement Coordinator interfaces with tenants, landlords, and property management companies to support successful housing placements. This includes conducting virtual and in-person inspections to ensure units meet federal, state, and local housing standards, as well as providing ongoing outreach, education, and engagement to property partners to ensure compliance with federal, state, and local regulations.

• Build and sustain relationships with landlords, property managers, and housing partners to expand access to safe, affordable units for program participants
• Maintain updated unit and partner database
• Support in development of outreach materials and marketing– including brochures, mailings, presentations, and digital content to support landlord recruitment and retention efforts

• Provide housing search and location services to program participants, including identifying available units, coordinating viewings, and supporting the unit process
• Work collaboratively with internal and external partners to ensure smooth housing transitions and successful tenancy outcomes

• Conduct virtual and in-person unit inspections to ensure units meet all applicable federal, state, local and program specific standards
• Communicate inspection results, required corrective actions, and follow up expectations to landlords, property managers, and tenants
• Investigate concerns related to housing conditions, tenant damages, and/or owner neglect, and document findings in accordance with program protocols
• Develop a working knowledge of relevant housing regulations and contribute to the creation of materials that support compliance and education for partners

• Collaborate with external partners, under the direction of the Program Manager, to reviews and related processes.
• Respond professionally and effectively to inquiries, concerns and complaints
• Adhere to internal workflows and processes related to quality assurance, communication, individualized workplan, and monitoring
• Actively participate in team meetings and annual professional development plans
• Act as an ambassador for All Chicago in all professional settings, demonstrating commitment to the organization’s mission and homelessness response priorities

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago…