Development Assistant

Job Description

Job Description

ANTI-CRUELTY

JOB DESCRIPTION

JOB TITLE :
Development Assistant – Donor Operations

DEPARTMENT :
Mission Advancement

REPORTS TO :
Manager of Donor Operations

STATUS: Non-Exempt

GENERAL SUMMARY

The Development Assistant provides support for all donor-related activities. Key responsibilities include maintaining the donor management system; ensuring accurate and timely gift recording; acknowledgment and reporting; supporting the execution of fundraising and stewardship events; supporting select special development programs; and serving as an advocate for a culture of philanthropy that supports the best interests of the AC and our donors.

ESSENTIAL JOB FUNCTIONS

• Upholds the PETS Work Culture Agreement through Praise, Engagement, Trust, and Support.
• Accurately enter all donations, event revenue, and contributions including white mail, credit cards, EFTs, and in-kind gifts in Raiser’s Edge in a timely manner;
• Work with the Manager of the Donor Operations and Accounting Department to maintain the integrity and accuracy of the database;
• Prepare and process appropriate donation acknowledgments/tax receipts for donations $250+ including tribute gifts;
• Prepare and process tribute gifts and send out tribute acknowledgement letters/cards in a timely manner;
• Coordinate and support the execution of select development programs including vehicle donations;
  Amazon, Chewy, and Walmart wish lists; other donation drives;
• Monitor, process and acknowledge gifts through online giving portals in a timely manner;
• Record, facilitate, process, and acknowledge in-kind donations;
• Support fundraising activities by providing reports and other metrics to inform data-driven decisions and the quarterly board report;
• Enters new records for prospects, event invitees, and other new constituent records as needed;
• Assists with the reconciliation of gifts with the Accounting Department at the end of each month as well as at the end of the fiscal and calendar years;
• Provide support as needed for major fundraising and donor stewardship events;
• Support the Mission Advancement team as needed for outreach opportunities;
• Monitor and respond to AC development emails and phone calls, and provide administrative support;
• Work on special projects or other assignments as needed;
• Cross-train on tasks and assignments of the Donor Operations Manager.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of Raiser’s Edge or other CRM software;
• Comfortable with phone communication and assisting constituents with donations;
• Serve as a positive and outgoing brand ambassador for the AC;
• Proficient with online office platforms and tools;
• Promote a collegial atmosphere within the organization, working cooperatively with all staff to raise the profile of the organization to meet the overall financial and advancement goals;
• Ability to interact courteously and respectfully with supervisors, fellow employees, donors, volunteers, and visitors;
• A sense of urgency and thoughtful communications;
• Ability to perform a variety of administrative support assignments requiring independent judgment and discretion;
• Ability to troubleshoot technical challenges within CRM and other databases and seek efficient solutions and efficient processes;
• Ability to organize tasks and time to ensure timely completion of all projects;
• Ability to understand and carry out oral and written directions;
• A positive attitude and interest in the work and mission of the AC;
• A love of animals.

EDUCATION REQUIREMENTS

• Bachelor’s degree preferred.

EXPERIENCE REQUIREMENTS

• Minimum of 3 years of experience in a related job discipline.

Note:

A comparable combination of education, experience, or training that would provide the level of knowledge, skills, and ability required may qualify an individual;

• Experience working in a complex and responsible administrative support role in a fast-paced office environment;
• Great attention to detail and proof-reading ability;
• Knowledge of CRMs preferred; working knowledge of Raiser’s Edge and NXT a plus.

PHYSICAL REQUIREMENTS

• Comfortable handling and working around shelter animals;
• Ability to work at a computer for long periods of time;
• Ability to sit or stand 2+ hours at a time for donor and community engagement opportunities.

ADDITIONAL REQUIREMENTS

• Available to work an extended schedule, including weekends, early mornings, evenings, and holidays according to the demands of the role.

The job description is a guide to the essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Job descriptions are reviewed and revised to meet the changing needs of the organization at the sole discretion of management.

Anti-Cruelty is an equal opportunity employer.