Caller Support & Follow-Up Program Manager

Reports to:

Director of Service Delivery

Supervises:
Support Coordinators, Senior Support Coordinators

Status:
Full-time, minimum of 32 hours per week, exempt

Date revised:
January 2026

The mission of the Chicago Abortion Fund is to advance reproductive autonomy and justice for everyone by providing financial, logistical, and emotional support to people seeking abortion services and by building collective power and fostering partnerships for political and cultural change. We envision a world where everyone has the freedom and autonomy to create lives, families, and communities that are healthy, safe, and thriving and where the full range of reproductive choices, including abortion, are accessible and affirmed.

The Caller Support & Follow Up Manager leads post‑abortion engagement and care, including follow‑up systems, emotional support programs, and leadership pathways for grantees.
The Caller Support & Follow Up Program Manager reports to the Director of Service Delivery and is responsible for leading CAF’s post‑abortion engagement and sustained support programming. This role is focused on deepening relationships with grantees and people who have had abortions, beyond their appointment windows. The Caller Support & Follow Up Program Manager will design, oversee, and regularly attend CAF’s Community Circle programming for people who have had abortions, create community connection, and support in executing meaningful leadership pathways for other people who have had abortions.

This role includes supervision of Support Coordinators, engaged case management, facilitation of emotional support offerings, and supporting caller‑led storytelling and advocacy pipelines.

The Caller Support & Follow Up Program Manager is a position created during a time of transition for the organization, and it is intended to grow into the outlined essential job functions.

• Starting salary range: $78,374 to $96,758 (based on experience and qualifications).
• All full‑time employees are eligible for the full benefits package including:
  • 401K with up to 5% employer match
  • Unlimited paid time off, including a mandatory four weeks off
  • Paid parental leave
  • 100% employer‑paid health insurance premiums (medical, dental, vision) with 50% dependent coverage
  • Observance of federal holidays

• A full‑time work week is a minimum of 32 hours over four days
• Illinois residence is required. Relocation fees are not provided by CAF
• Hybrid schedule: minimum one day in the office per week (West Loop, Chicago)

• Manage the day to day operations of caller follow‑up programming, including the structure of phone, text, and email based communications
• Along with the Director of Service Delivery and cross departmental collaborators, support the design, implementation, and evaluation of post‑abortion care programs, such as Community Care Circles
• Collaborate cross departmentally to support leadership development pipelines for CAF grantees, including storytelling and organizing opportunities
• Support the development of caller‑facing materials for community engagement pathways (e.g., pamphlets, web content)
• Collaborate with other Program Managers where appropriate to incorporate caller feedback into program design
• Serve as relief for Senior Support Coordinators as needed
• Serve as primary Support Coordinator of last resort in the event that an assigned Support Coordinator or case manager is unable to work their shift or work with a specific client

• Supervise, coach, and support coordinator‑level program staff
• Lead onboarding, skill‑building, and training related to helpline support coordination
• Facilitate regular coaching and case review sessions to ensure compassionate and consistent care
• Drive the development of a healthy team culture grounded in deep collaboration, trust, curiosity, equity, feedback, and sustainability.

• Work with the Director of Service Delivery to align follow‑up programming with the overall service delivery model
• Coordinate with Development,…