Senior Client Success Strategist

Overview

Job Title: Sr. Client Success Strategist

Department: Sales

Reporting To: Senior Client Success Strategist

Employment Type: Full-Time

Location: Chicago, IL

Work Arrangement: On-Site

Salary Range: $60,000.00/Yr.

- $75,000.00/Yr.

Salary

Note:

Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.

Benefits: Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Audacy is looking for a Sr. Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Sr. Client Success Strategist is responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, and for acting as the client advocate within the campaign execution and business operations teams.

From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media as well as live event integrations.

The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while representing Audacy. You will communicate efficiently under pressure to clients and internal teams, while ensuring expectations are met.

• Proactively and intuitively recommend strategies that align with client defined KPI’s within Audacy guidelines.
• Create media plans/presentations and shepherd deals from pre-sale to close.
• Lead conversations with internal creative and execution teams to meet client expectations and deadlines.
• Provide best-in-class “white glove” client service to advertisers through clear communication and setting expectations.
• Be the expert on all aspects of a campaign, serving as the main point of contact for clients, sales and internal execution teams.
• Oversee production and delivery from all teams to ensure campaign elements run smoothly.
• Digest and relay feedback and expectations to client and internal teams.
• Troubleshoot internal and external campaign concerns and work with leadership to develop solutions that balance client expectations and Audacy’s best practices.
• Forecast campaign launch and communicate any risk to revenue to internal teams.
• Partner with Project Manager on internal operations to gain approvals and develop timelines.
• Monitor media implementation, pacing, and performance with Project Managers and internal teams to deliver the campaign in full.
• Present campaign performance reports, including delivery, optimizations, insights, and program recommendations (mid-campaign and wrap reports).

• Minimum 2 years in an entry-level client-facing support position at a media company, or 4 years of comparable experience in media strategy or digital agency in a client-facing capacity.
• In-depth understanding of digital advertising strategy and measurement.
• Strategic thinker and solution-oriented with a proactive attitude.
• Public speaking skills and ability to lead a room.
• Proven ability to lead projects and work efficiently with internal resources.
• Thrives in a fast-paced, deadline-oriented environment with ability to maintain composure under pressure.
• Exceptional communication and writing skills.
• Proficient in Google Office Suite.
• Hybrid work environment and ability to travel as needed.
• Valid driver’s license and transportation preferred but not mandatory.

Please be aware that Audacy will…