Events Manager

The Role

Crafty is seeking an Events Manager who will report directly to our VP of Marketing and serve as the operational lead for our client events programming.

This is an execution-oriented role focused on perfecting foundational client event programs that strengthen Crafty’s hospitality-led programming and deepen client loyalty. In partnership with cross-functional stakeholders from Marketing, Product, Merchandising, and Client Operations, you’ll design, execute, and document scalable event playbooks that reinforce Crafty’s mission to make every workplace feel more connected and cared for.

This is a hybrid role (three days per week at our HQ in Chicago, IL).

• Own event execution:
  Plan, coordinate, and execute Crafty’s core 2026 event formats including client launch events, Snack Fairs, and seasonal programs.
• Operationalize playbooks:
  Build and refine repeatable systems, templates, and SOPs to make events scalable and self-sustaining across Crafty’s markets.
• Collaborate cross-functionally:
  Partner closely with Client Operations, Merchandising, and Product to ensure events are logistically sound, brand-consistent, and measurable.
• Track and report impact:
  Capture spend, satisfaction, and sales data for each event through the Crafty Platform.
• Ensure brand consistency:
  Collaborate with Brand Marketing to align event visuals, messaging, and design with Crafty’s brand standards.
• Amplify client stories:
  Partner with Content Marketing to capture content and elevate Crafty’s storytelling across channels.
• Be on-site and in motion:
  Travel to key client events to ensure flawless execution, troubleshoot in real time, and gather learnings for continual improvement.

• Project Management Excellence:
  You thrive in organized chaos — capable of managing multiple timelines, vendors, and stakeholders simultaneously with precision.
• Hospitality Mindset:
  You anticipate needs, deliver above expectations, and understand that service is an experience.
• Operational Discipline:
  You build systems that scale, codifying details into repeatable playbooks and processes.
• Cross-Functional Collaboration:
  
  You’re equally comfortable partnering with Marketing, Product, and Client Ops, translating creative ideas into operational reality.
• Executional Ownership:
  You take accountability for every detail, seeing projects through from kickoff to post-event reflection.
• Client-Centric Communication:
  You represent Crafty with warmth and professionalism, acting as both brand ambassador and problem-solver.
• Analytical Curiosity:
  You measure what matters — using data to refine and improve events over time.

• Experience managing or producing multi-location corporate events or hospitality activations.
• Proficiency with project management tools (e.g., Asana, Airtable, or Notion).
• Background in marketing, operations, events management, or client success preferred.

• 3–5 years in an events role or marketing, operations, or client success role executing events (preferably B2B, agency, or hospitality context).
• Experience building scalable programs and processes across multiple markets.
• Comfort operating in a fast-paced, high-growth environment with cross-functional stakeholders.

• Goal 1:
  Successfully execute 100% of 2026 Launch Events for new client implementations, achieving an average Implementation Satisfaction Score of ≥ 90%.
• Goal 2:
  Deliver a national Snack Fair activation, achieving a measurable lift in client retention vs. baseline by the end of 2026.
• Goal 3:
  Launch and operationalize Seasonal Calendar playbook, achieving ≥ 50% adoption in Year 1.
• Goal 4:
  Document and codify playbooks for all three event formats, ready for handoff to Client Operations by end of 2026.
• Goal 5:
  Capture and report financial performance data for all events through Crafty’s platform to demonstrate incremental revenue impact.

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan…