Account Manager

Hamster Garage is a partner management agency based out of Chicago. Our expertise spans the partnerships and affiliates channel, encompassing affiliate marketing, brand partnerships, podcasts, influencer marketing, and more. We work with leading brands that are in a high-growth phase, such as Airbnb, Canva, Uber, Brex, Masterclass, Xero, and others. HG is a newer (established mid-2019), lean, and growth-minded agency working with innovative brands to meet their acquisition needs.

Faced with an increasingly global client base, we are looking to expand our footprint globally as we broaden our coverage and business model.

We're seeking a Senior Account Manager to lead our affiliate and influencer marketing initiatives to drive portfolio growth. As a key member of our management team, you'll develop new business opportunities, lead strategic client relationships, and partner directly with leadership on company initiatives.

Based in Chicago with flexible remote arrangements available, this role offers exposure to both partnership marketing strategy and agency building. Working directly with our Affiliate Account Directors and founders, you'll help drive growth for global brands and startups in a fast-paced, collaborative environment.

• Experience working with Fortune 500 or VC-funded brands is strongly preferred
• Experience with enterprise-level accounts across multiple regions
• Self-starter willing to mentor junior staff and learn HG’s approach
• Passionate about client management and multitasking without sacrificing quality
• Detail-oriented and tactical in executing client initiatives
• Ability to find creative solutions to client needs
• Works well in a team, fostering a collaborative and fun environment
• Exceptional project management
• Excellent written and verbal communication skills
• Strong analytical skills and proficiency in Microsoft Excel
• KPI-driven and results-oriented
• Experience with Microsoft PowerPoint is a plus
• Displays accountability, meeting deadlines and commitments
• Ability to work independently
• Resourcefulness to research solutions independently
• Experience with third-party affiliate platforms like Impact Radius, Share
  
  ASale, Partnerize, etc.
• Operational and process-focused, capable of building scalable processes

• Deliver results through creative, well-thought-out ideas and effective management
• Contribute to business development efforts
• Understand and align with client goals
• Formulate and execute strategies to meet client objectives
• Set clear expectations with clients
• Lead partner recruitment
• Manage a team of Account Managers and Associates
• Communicate performance and strategy effectively
• Ensure excellence in execution
• Present, justify, and defend recommendations to clients
• Recommend scale and efficiency improvements
• Maintain strong strategic relationships with high-value partners
• Test new tactics beyond traditional affiliates
• Mentor and direct junior staff
• Minimum of 3 years of affiliate experience for Account Managers and 5 years for Senior Account Managers
• Knowledge of Affiliate Networks or SaaS platforms required
• Ability to travel up to 10%
• Intermediate Excel skills, including formulas and report customization

Why Partner with Hamster Garage?

A place where ambition meets impact. HG offers an in-house marketing incubation team approach to Partnership Marketing. Our founder's experience with top tech hospitality brands and agencies drives our mission to provide top-tier talent and strategy. Join our fast-growing team to make an impact on clients and the company. We work on exciting projects with some of the fastest-growing brands worldwide, helping them develop innovative strategies.