Senior Client Success Strategist

Overview

Job Title:
Sr. Client Success Strategist

Department:
Sales

Reporting To:
Senior Client Success Strategist

Employment Type:
Full-Time

Pay Transparency: $60,000.00/Yr.

- $75,000.00/Yr.

Location(s):
Chicago, I.L.

Work Arrangement:
On-Site

The anticipated starting salary range for Chicago , I.L.
based individuals expressing interest in this position is $60,000.00/Yr.

- $75,000.00/Yr.

Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

What You'll Do:

• Proactively and intuitively recommend strategies that align with client defined KPI’s within Audacy guidelines.
• Create media plans/presentations and help shepherd deals from pre-sale to close
• Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
• Provide best-in-class “white glove” client service to advertisers through great communication and properly setting expectations
• Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
• Digest and articulately relay feedback and expectations to client and internal teams.
• Proactively troubleshoot internal and external campaign concerns and work directly with Vice President of Strategy to seek out solutions that cater to both the client expectations as well as Audacy’s best practices.
• Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
• Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines
• Partner closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
• Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports

More About You:

Required & Preferred:

• Minimum 2 years in an entry level client facing support position at media company, or 4 years of comparable experience preferably in media strategy and or digital agency in a client facing capacity.
• In depth understanding of digital advertising strategy and measurement
• Strategic thinker and solution-oriented with proactive attitude
• Public speaking skills and ability to lead a room
• Proven ability to lead projects and work efficiently with internal resources
• Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
• Exceptional communication and writing skills
• Proficient in Google Office Suite
• Hybrid work environment and ability to travel as needed
• Valid driver’s license and transportation preferred but not mandatory

Please be aware that Audacy willnever ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives willonly come from email addresses ending in . If you receive any suspicious requests or communications, please verify their authenticity before responding.

Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country’s two scaled radio broadcasting groups with leading positions across the country’s largest markets, as well as one of the country’s largest podcast networks and the Audacy direct-to-consumer…