Communications Manager

Overview

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Communications Manager - JLL

What this job involves

Join our team as a Communications Manager specializing in large-scale, multi-service account communications spanning 30+ million square feet across 350+ sites in the US and Canada. This strategic role requires specialized expertise in communications strategy development and execution, combining advanced creative capabilities with business acumen to drive engagement across multiple platforms. You'll interpret complex business challenges, develop innovative solutions, and lead projects to enhance our brand presence while building cohesion within a newly formed 700-person team.

• Develop and execute comprehensive communication strategies that address complex business challenges and drive measurable engagement outcomes across web pages, presentations, newsletters, videos, and marketing materials
• Lead cross-functional project teams, managing timelines and budgets for high-impact communication initiatives including town halls, training programs, and executive meetings
• Pioneer adoption of emerging communication technologies and design trends, establishing innovative approaches that differentiate our services
• Create sophisticated, user-friendly templates and presentation frameworks that enhance global team collaboration while mentoring colleagues on best practices
• Oversee complex design and upload processes for all project materials, establishing content management best practices
• Execute and optimize targeted communications to employees and stakeholders, interpreting business metrics and recommending strategic improvements
• Create and maintain the account's SharePoint page, serving as the primary communication platform and centralized repository for forms and templates

• Degree in Design, Art, Marketing, Writing, Business Administration, Social Communications, or equivalent work experience with portfolio of work and references required
• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and expert-level Microsoft Office skills with advanced PowerPoint and SharePoint customization capabilities
• Specialized expertise in communications strategy with ability to work independently on complex initiatives requiring innovative solutions
• Proven project management and team leadership experience with track record of managing moderate resource allocations
• Exceptional stakeholder management skills with ability to influence and negotiate across organizational levels
• Strong business acumen with experience aligning communication strategies with commercial objectives
• Cultural sensitivity and proven effectiveness in global, remote environments with diverse teams

• User Experience (UX) design expertise and HTML email design and creation experience
• 5-7 years of experience in a communications role
• Experience with animation and video production tools; website and landing page design experience
• Familiarity with social media and internal communication tools like Nudge and Teams
• Analytical mindset with ability to measure communication effectiveness and optimize strategies based on performance data
• Demonstrated mentoring and staff development capabilities with experience establishing replicable processes

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:  -  USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote - Albany, NY;
Charlotte, NC;
Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages…