Senior Account Director

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About the Role

As a Senior Account Director, you will play a pivotal role in building and leading client relationships and account health across a high-volume, AI content production account. With over 9 years of extensive experience in client partnership and coordinating projects and teams within digital creative/production within an agency setting, you should possess a comprehensive understanding of project intricacies, dependencies, and confidently assess opportunities for operational efficiencies to further streamline processes and become more effective.

This person will be focused on bringing together a deep understanding of Monks' capabilities and the clients' business needs to drive continued solutions and overall team delivery and optimization.

Responsibilities:

* Responsible for strategic business knowledge of client's business as well as ownership of mid-level client relationships and health, including engagement, satisfaction and financial health.

* Partners with Project Management and Operations to determine & implement project timelines, budgets, workflows, and delivery parameters, ensuring all work is delivered in line with clients' objectives and priorities and represents the best of Monks' capabilities.

* Define and set the standards for quality, productivity, and timeliness based on the needs of the clients' business. When necessary, drive prioritization conversations and decisions with client teams.

* Responsible for the successful input, output and productivity of small to very large teams of makers through a multi-departmental team

* Keep internal leads informed on the progress of projects and ensure that work meets the client's creative goals

* Keep clients informed on the progress and status of projects and timelines.

* Consistently provide client with clear expectations for review turnarounds and production needs and flag any production schedule implications

* Deliver effective data storytelling against campaigns and creative

About You

The essentials:

* 9+ years of experience in coordinating projects and/or teams in digital creative / production at an agency

* Digital production experience required

* Experience in CPG preferred

* Diplomatic and empathetic leadership

* Relationship builder - partners with cross functional teams and clients to foster positive experiences and trust

* An effective communicator, strong writer and strong presenter, strong people person

* Fluent in discussing creative, strategy and in navigating organizations to get to better creative output

* Ability to balance the best interests of client against all production timelines, budgets and needs

* Skilled at distilling information into actionable steps for internal teams

* A solutions-oriented approach to dynamic and fluid client needs

* Experience with and comfortable working within various project management tools (Google, Outlook, JIRA, , etc.)

Not a Must but a Plus:

* Experience working on CPG campaigns

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company's then-current RTO policy,…