Production Support Supervisor

The Production Support Supervisor contributes to the success of Eagle Flexible Packaging (“Eagle”) by directly supervising and coordinating production support operations within a flexible packaging manufacturing environment. This is an exempt supervisory role that requires the consistent exercise of independent judgment and discretion in managing employees, directing work, prioritizing operational needs, and allocating resources to support production objectives. While the primary duty of the role is supervision, direction, and accountability of employees, not routine production labor, hands-on support is expected on an as needed basis.

Reporting to the Production Manager, this role oversees day‑to‑day execution of production support functions, including packing, utility support, warehouse/material handling, and shipping. The Production Support Supervisor is accountable for staffing decisions, employee performance management, procedural compliance, and adherence to safety, quality, and food safety requirements across assigned areas and shifts.

• Provide direct supervision of production support employees, including Packer/Catchers, Utility Workers, and Warehouse Staff, including assigning tasks, setting priorities, and monitoring performance.
• Coordinate and oversee production support coverage across multiple shifts, including approving or recommending schedule adjustments to address production demands.
• Perform hands‑on supervisory duties to support daily production needs as needed.
• Review production schedules and verify that all production materials are staged and available in accordance with schedule requirements, including:
  • Raw materials staged appropriately for production.
  • Work‑in‑process (WIP) materials staged according to job flow.
  • Finished goods staged, prepared, and ready for outbound shipment.
• Review production schedules to ensure required support materials are prepared and staged, including:
  • Cores cut and available.
  • Boxes assembled and lined.
  • Pallets staged and ready for use.
  • Production waste handled, removed, and disposed of in accordance with established procedures.
• Plan, assign, and direct daily work schedules for production support employees, including break coverage, meal schedules, and vacation/PTO coordination.
• Hold production support employees accountable to established performance expectations, production goals, and operational metrics, including throughput, downtime, and scrap reduction.
• Provide input and recommendations regarding hiring, promotion, discipline, and termination decisions.
• Conduct performance evaluations and provide ongoing coaching, feedback, and corrective action for direct reports in accordance with Eagle policy.
• Identify operational risks, inefficiencies, or gaps in material flow and staffing; recommend corrective actions and implement approved solutions.
• Ensure compliance with all SQF, food safety, quality assurance, GMP, and regulatory requirements within assigned areas.
• Support the Quality Department with coordination and scheduling of rework activities as directed.
• Participate in SQF‑related meetings, audits, and training activities as required.
• Support and conduct training related to ERP system (EPS Radius) for production support employees, as assigned.
• Promote and enforce a strong safety culture by modeling safe behaviors, enforcing safety rules, addressing unsafe conditions or behaviors promptly, and escalating concerns as required.
• Maintain housekeeping and organization standards in all assigned areas.
• Ensure that all company food safety and quality assurance procedures are followed at all times. Escalate any issues/concerns to management.
• Other related duties as assigned.

• High school degree, equivalent (GED), or equivalent work experience.
• Prior supervisory or lead experience in a manufacturing or production environment.
• Demonstrated ability to supervise employees, make independent decisions, and exercise discretion regarding staffing, work assignments, and performance management.
• Excellent critical thinking, decision‑making, and problem‑solving skills with strong time‑management skills and ability to prioritize in a fast‑paced…