Part Coordinator

Level 2 – Spare Parts Coordinator 💰 $30.22–$31.49/hour

🏭 Manufacturing / Industrial Equipment | 📍 Onsite Carol Stream, IL

We are seeking a Level 2 Spare Parts Coordinator to support aftermarket and service operations by processing customer orders, identifying mechanical parts, and ensuring accurate, on‑time delivery. This role is ideal for someone with hands‑on experience in spare parts, order management, and interpreting mechanical drawings within a manufacturing or industrial environment.

• Experience working with mechanical spare parts in an industrial or manufacturing environment
• Ability to interpret basic to intermediate mechanical drawings and documentation
• Strong attention to detail and organizational skills
• Experience with ERP systems and Microsoft Excel/Outlook
• Professional communication and customer service skills
• Ability to work onsite and collaborate within a team‑based environment
• Willingness to learn and grow technical knowledge

• Aftermarket, service parts, or technical customer support experience
• Exposure to KPIs, order accuracy metrics, or supply chain workflows
• Manufacturing, packaging machinery, automation, or industrial equipment background

• Process customer quotes and spare parts orders
  , including accurate ERP order entry and acknowledgments
• Identify mechanical parts using drawings, BOMs, and technical documentation
• Escalate complex or non-standard sourcing requests and execute based on guidance
• Track and follow up on quotes, backorders, and routine shipments to ensure on‑time delivery
• Maintain accurate customer, order, and part records within ERP and internal systems
• Communicate with customers and internal teams to provide order status and resolve routine issues
• Monitor KPIs related to order accuracy, turnaround time, and customer satisfaction
• Support continuous improvement initiatives and perform other duties as assigned