Field Service Technician

Responsibilities

• Diagnose and repair electrical, mechanical, hydraulic, and pneumatic issues on CNC machines and automation systems on-site across the West Coast in a timely and efficient manner.
• Install, commission, and test CNC machines and associated automation equipment at customer facilities.
• Perform preventive maintenance to ensure optimal machine performance, minimize downtime, and maximize productivity.
• Conduct machine demonstrations and provide technical expertise during customer visits.
• Accurately document all service activities, including parts used, labor time, and any technical issues encountered.
• Provide remote and telephone support to customers for troubleshooting and technical guidance.

• Proven experience in troubleshooting electrical, mechanical, hydraulic, and pneumatic issues.
• Strong knowledge of CNC milling; familiarity with Heidenhain control systems is a plus.
• Ability to read technical manuals, blueprints, and schematics.
• Proficiency with diagnostic tools and basic CNC programming/setup.
• Professional customer interaction and communication skills.
• Valid driver’s license and willingness to travel extensively.

• Health and dental insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company cell phone and laptop.

KERN designs and manufactures high‑end milling machines, capable of achieving the tightest tolerances and best surface finishes in the industry. KERN has been a successful brand since 1962, with its factory located in the Bavarian Alps in southern Germany. KERN has always been privately owned and, as a result, has a strong commitment to product and process quality. With a low hierarchy, the company can adjust quickly to market needs and changing environments.

The most important value at KERN is a highly motivated and capable team. KERN’s success has been achieved through the efforts of its employees. It is a high priority for KERN to provide a welcoming culture and abundant opportunities for development and personal growth.

KERN Precision has grown steadily in the US for over 15 years, becoming the largest subsidiary of KERN Microtechnik. KERN Precision’s customers find success in the most exciting and demanding applications, in both well‑established and emerging industries. With a growing customer base, KERN’s mission is to provide top‑tier service to keep machines up and running. We are looking for an applicant who is engaged and curious about new technologies, and who is excited to learn and expand professional and personal skills.