Transportation Management Center - Operations Supervisor

Overview

Company description: thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world, with around 480 locations in over 40 countries. The broad service spectrum enables customers to focus on their core business. The Materials Services area spans global materials distribution and tailored services in materials management and supply chain management. An omnichannel architecture offers 250,000 customers access to more than 150,000 products and services, with a logistics system that supports just-in-time or just-in-sequence delivery.

thyssenkrupp Supply Chain Services aims to be the preferred provider of value-added product management and industrial services for the manufacturing industry in North America, differentiating through reliability, quality, and continuous improvement. Major market segments include automotive (and its suppliers), consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.

• Supervise daytoday brokerage operations including load entry, scheduling, tracking, updates, and exception management.
• Ensure timely execution of pickup and delivery activities while maintaining service quality, accuracy, and compliance with company standards.
• Monitor work queues, shipment progress, and workload distribution to support efficient operational flow.
• Team Leadership & Development
• Provide leadership, coaching, and performance feedback to assigned staff.
• Conduct onboarding, training, and ongoing development to ensure team members understand policies, procedures, and system requirements.
• Participate in performance evaluations, staffing decisions, and corrective action processes as required.
• Customer & Carrier Coordination
• Act as an escalation point for service failures, accessorial issues, urgent customer requests, and carrier challenges.
• Partner with customer service, sales, and carrier procurement teams to resolve operational issues and maintain strong relationships.
• Ensure professional, timely communication with internal and external stakeholders.
• Process & Compliance Management
• Ensure operational processes align with company SOPs, regulatory requirements, and customer-specific guidelines.
• Support continuous improvement initiatives to enhance efficiency, accuracy, and overall service quality.
• Maintain compliance with FMCSA/DOT regulations, internal policies, and contractual obligations.
• Data, Reporting, & KPI Management
• Monitor operational metrics such as ontime performance, tender acceptance, service failures, and cost-to-serve.
• Utilize TMS and related systems to maintain data accuracy and operational visibility.
• Provide department leadership with regular updates regarding performance trends, issues, and improvement opportunities.

Minimum Requirements
:

• Bachelor's degree in Supply Chain, Business, Logistics, or related field; or equivalent combination of education and experience.
• 3+ years of experience in freight brokerage, logistics operations, or transportation management.
• Demonstrated experience leading or supervising a team in a fast-paced operational environment.
• Proficiency with Transportation Management Systems (TMS) and standard office software (e.g., MS Office, Teams).
• Strong problem-solving skills, attention to detail, and ability to manage competing priorities.

Preferred Qualifications

• Prior supervisory experience in a transportation brokerage or 3PL environment.
• Knowledge of truckload, LTL, intermodal, or multimodal transportation processes.
• Understanding of carrier markets, pricing, and capacity management strategies.
• Familiarity with FMCSA regulations, ELD requirements, and safety compliance standards.

Job Compensation $64,729.69 - $97,094.52

Benefits Overview

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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