Senior Manager, Billing Operations

As our next Senior Manager, Billing Operations
, you’ll lead the global billing team, optimize end-to-end order-to-cash processes for accuracy and efficiency, ensure compliance, and drive continuous process improvement through technology and strategic cross-functional collaboration. At Active Campaign, we believe the billing experience is a vital part of the customer journey, and you will be at the forefront of ensuring that journey is seamless, automated, and scalable. You will lead and develop a talented global team, partnering directly with Finance, Technology, and Sales leadership to translate complex billing requirements into elegant, automated financial outcomes.

This isn't just about oversight; it’s about driving the strategy that fuels our global growth and seeing your innovations directly improve both our operational efficiency and the experience of our customers worldwide.

• Oversee the billing team and global health of end-to-end billing processes, ensuring timely, accurate, and compliant invoicing across all regions.
• Lead the charge in optimizing our order-to-cash processes, identifying and removing blockers and manual tasks to achieve operational excellence.
• Serve as the primary escalation point for billing inquiries and disputes, ensuring the team maintains an excellent customer experience throughout the cycle.
• Provide process improvement and insight to drive more effective reactions to customer support billing escalations.
• Monitor billing cycles and manage dunning processes
  , handling complex exceptions or disputes when escalated by support for deeper analysis.
• Develop strategies to leverage AI and automation to drive efficiencies and improve billing resolution quality, speed, and customer satisfaction.
• Cultivate strong cross-functional relationships to ensure billing strategies are perfectly aligned with our broader organizational objectives.
• Act as the internal expert and champion for billing functionality and strategies, serving as a consultant for both domestic and global methods.
• Hire, train, and mentor a team that fosters a culture of accountability, collaboration, and continuous professional improvement.
• Develop the billing operations organization by defining OKRs, clarifying priorities, and driving results through dedicated mentorship and coaching.
• Build and manage relationships with external payment partners to ensure we are maximizing performance and staying ahead of industry trends.
• Provide structure for complex customer contracting and specialized billing requirements to support our diverse business needs.

• 8+ years of progressive experience in billing and order-to-cash operations, with at least 5+ years in a leadership role
  —ideally within the e-commerce, subscription, or fintech industries.
• Proven success leading global billing operations within a multinational company, demonstrating a deep understanding of international invoicing, health, and compliance.
• Expertise in ERP and billing platforms
  , specifically including hands-on experience with Net Suite, Zuora, and Zendesk
  , to drive platform optimization.
• Strong knowledge of revenue recognition and billing compliance, ensuring all processes remain accurate and audit-ready.
• Exceptional analytical and problem-solving skills
  , with the talent to assess complex payment issues and distill data into clear, actionable strategies.
• Experience serving diverse segments
  , including both high-volume SMB consumers and complex reseller channels.
• Excellent communication and relationship-building skills
  , with a proven ability to articulate complex financial concepts to stakeholders and nurture high-value partnerships with external payment groups.

$109,600 - $150,700 a year

Compensation details listed in this posting reflect the base rate only and do not include bonus, equity, sales incentives, or other role-specific compensation that the role may be eligible for. Active Campaign believes in and is committed to equitable compensation practices. The salary range provided above is a good-faith estimate of the pay range determined by the location associated with the job posting.

The actual salary…