Transportation Management Center - Operations Supervisor

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence.” thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value.

Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.

The Transportation Brokerage Operations Supervisor is responsible for overseeing daily operational activities within the brokerage department to ensure efficient, compliant, and service driven execution of customer freight. This role provides direct supervision to operations staff, ensures adherence to established processes, and supports organizational goals related to service performance, cost management, and productivity. The Supervisor serves as a key point of escalation and collaborates closely with internal teams, carriers, and customers.

Key Accountabilities:

• Supervise day‑to‑day brokerage operations including load entry, scheduling, tracking, updates, and exception management.
• Ensure timely execution of pickup and delivery activities while maintaining service quality, accuracy, and compliance with company standards.
• Monitor work queues, shipment progress, and workload distribution to support efficient operational flow.
• Team Leadership & Development
• Provide leadership, coaching, and performance feedback to assigned staff.
• Conduct onboarding, training, and ongoing development to ensure team members understand policies, procedures, and system requirements.
• Participate in performance evaluations, staffing decisions, and corrective action processes as required.
• Customer & Carrier Coordination
• Act as an escalation point for service failures, accessorial issues, urgent customer requests, and carrier challenges.
• Partner with customer service, sales, and carrier procurement teams to resolve operational issues and maintain strong relationships.
• Ensure professional, timely communication with internal and external stakeholders.
• Process & Compliance Management
• Ensure operational processes align with company SOPs, regulatory requirements, and customer-specific guidelines.
• Support continuous improvement initiatives to enhance efficiency, accuracy, and overall service quality.
• Maintain compliance with FMCSA/DOT regulations, internal policies, and contractual obligations.
• Data, Reporting, & KPI Management
• Monitor operational metrics such as on‑time performance, tender acceptance, service failures, and cost‑to‑serve.
• Utilize TMS and related systems to maintain data accuracy and operational visibility.
• Provide department leadership with regular updates regarding performance trends, issues, and improvement opportunities.

The above is intended to describe the general content of and…