Manager, Client

Position Summary

This role serves as the central liaison between external sales teams and NAR stakeholders to ensure seamless, high-quality client experience. The position oversees the fulfillment of partner entitlements, enforces brand and content compliance, and supports the execution of sponsor ships across both managed and non-managed events. Responsibilities include maintaining accurate inventory and website content, compiling performance reports for sales partners like MCI and Smart Brief, and ensuring all deliverables align with contractual and organizational standards.

• Acting as the central point of coordination between external sales and NAR stakeholders to support consistent and high-quality client experience.
• Conduct internal and external Partner research and audits across exhibiting, sponsor ships, and paid placements to assess performance, alignment, and optimization opportunities.
• Compile and distribute internal partnership reporting on sales and campaign performance to NAR and internal stakeholders, providing insights and metrics to advertisers as required.
• Own event communications and experience delivery, including pre-event, onsite, and post-event execution, ensuring partner and attendee experience standards are met.
• Ensuring all content, materials, and activities complies with brand guidelines, legal standards, and content policies.
• Overseeing the fulfillment of all program entitlements and deliverables as outlined in partner agreements. Directly work with NAR stakeholders to execute on entitlements.
• Monitoring non-MCI managed events to secure paid sponsor ships and maintain alignment with organisational standards and expectations.
• Compiling and distributing performance reports to MCI and Smart Brief, offering insights and metrics to advertisers as required.
• Maintaining accurate and up-to-date inventory and website content to reflect current offerings and availability.
• Provide quality assurance by coordinating across internal teams, external sales, and purchasing companies to ensure consistent and compliant client experience.
• Develop and maintain the NAR Success Brief that outlines contractual obligations, content, and sales details; ensure it is distributed to all executing teams. Serve as project owner to provide updates, clear any obstacles to complete, and keep partner and stakeholders informed throughout execution. Escalate as needed.
• Other duties, as assigned.

• 5+ years of experience in partner operations, sales coordination, marketing fulfillment, or client services.
• Experience working with external sales teams, vendors, or sponsorship/advertising clients.
• Familiarity with member-based organizations or association environments is a plus.
• Strong project management skills with the ability to track multiple deliverables, timelines, and stakeholders.
• Experience managing fulfillment of contractual entitlements and coordinating across multiple teams.
• Proven ability to manage and maintain accurate content inventories, calendars, and reporting.
• Ability to serve as a cross-functional liaison and manage communication between sales, clients, and internal departments.
• Ability to interpret and compile performance reports and metrics to inform stakeholders and partners.
• Extremely organized and detail-oriented.

$85,000 - $105,000

NAR provides comprehensive benefits including health/dental/vision insurance. NAR is on a hybrid schedule and in the office 3 days a week.

The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world‑class service to approximately 1.5 million REALTORS® working in the United States and around the world. The real estate industry is fast‑paced and fast‑changing--each year, our members participate in the sale, lease, and management of real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.

It is our mission to empower REALTORS® as they preserve, protect and advance the right to real property for all. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options.