Sr Regional Manager, Fulfillment - Central Region

About this Role

Senior Regional Manager of Fulfillment, Central Region is a senior operations leader responsible for distribution and fulfillment performance across multiple Midwest markets. You will own regional P&L results, lead teams of managers and supervisors, and serve as the subject matter expert for fulfillment operations in the Central region.

You’ll balance hands‑on problem solving with strategic leadership, ensuring reliable delivery, strong cost control, and a consistent customer experience as we scale. This role is based in Chicago, partners closely with cross‑functional teams, and involves up to 70% travel across the region.

• Lead regional P&L performance, KPIs, and cost control across ~8 markets
• Review daily and weekly metrics to identify risks, gaps, and opportunities
• Use data to improve efficiency, capacity, routing, and staffing
• Support quarterly bonus planning and execution

• Lead and coach managers and supervisors across multiple cities
• Support hiring, performance management, and leadership development
• Ensure clear communication across shifts and markets
• Provide hands‑on support during new market launches and expansions

• Act as the primary fulfillment expert for the Central region
• Translate network strategy into clear regional execution
• Partner cross‑functionally to resolve complex operational and customer issues
• Maintain strong field presence through regular market visits

• Ensure on‑time, in‑full delivery across Fridge, wholesale, and 3PL operations
• Reduce missed stockings and minimize fridge downtime
• Partner on fleet reliability, driver staffing, and inventory accuracy
• Resolve fulfillment issues impacting customer experience

• Standardize and improve SOPs across markets
• Lead audits, process reviews, and safety improvements
• Gather team feedback and implement practical, scalable solutions
• Support expansion into new facilities and markets

• 4+ years of people management experience, including regional or multi‑site leadership
• Background in logistics, distribution, fulfillment, or last‑mile delivery strongly preferred
• Experience managing operational metrics such as cost per delivery, capacity, and on‑time performance
• A confident, accountable leader who can step into complexity and create clarity
• Experienced in leading regional or multi‑site operations, ideally in logistics or last‑mile delivery
• Comfortable owning financial results, including labor, delivery, and vehicle‑related costs
• Data‑driven, with the ability to dig into dashboards (Tableau or similar) and act on insights
• A strong people manager who coaches, challenges, and develops leaders
• Someone who has cleaned up messy operations, standardized processes, and built consistency
• Calm under pressure, direct in communication, and committed to follow‑through
• Willing to travel frequently to support teams and operations in the field

The base salary range for this role is $130,000 – 140,000. The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.

In addition to base salary, this position is eligible for company performance‑based bonuses and equity.

We provide a comprehensive benefits package, including:

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)

In This Together – We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback.

Happier Workdays – Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to…