Implementation Team Lead - North America

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

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The role

We are looking for an ambitious, motivated and driven candidate to develop into an IS Team Lead role, managing a team of 4-7 people. This person will report directly to the Director of the department.

In this role, you will be an instrumental part of every aspect of the NAM Implementation Team, but more specifically the driver of the North America IS Team. You'll play a key role by focusing on the continued skill development of the team, ramping newbies and performance management and aid in the achievement of the NAM revenue goals.

As for the rest? We'll value someone with a curious mind interested in bringing their great Perk experience to a new role.

What you will do:

* Manage the NAM Implementation Specialists & Senior Implementation Specialists

* Conduct weekly 121s with the team to ensure consistent success in performance and/or course correcting to ensure on track performance

* Setup quarterly development objectives for the team

* Take a management role within NAM IS, as a whole

* Review employees performance on a regular basis

* Ongoing data analysis and reporting of NAM Team performance with actionable outcomes & strategy

* Lead NAM IS Team Meetings

* Promote and foster team camaraderie, both within team members and at managerial level

* Coach & mentor a world-class cross-functional team

* Have a strong focus on constant skill development of the IS team

* Identify individual and team training needs

* Onboard and train new Implementation Specialists

* Have an in-depth and detailed understanding of Perk products to provide mentorship for the Implementation Team confidently

* Develop specific training sessions based on needs

* Act as a consultant to your direct reports

What will make you a great fit:

* Proven track record as a solid performer or higher, with an emphasis on mentoring, in your current role

* Experience managing direct reports at Perk

* Excellent understanding of our value proposition, internal processes, and customer requirements.

* Time Management skills

* Ability to take on ownership and drive initiatives forward

* Very creative and solution-driven attitude.

* Hands-on experience creating presentations (e.g. videos or slides).

* Excellent communication skills with the ability to motivate people.

* Strong proficiency, both oral and written

* Ability to design effective training programs.

* Great organizational and interpersonal skills.

Benefits:

* Receive competitive compensation and equity ownership in Perk

* Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

* Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan

* Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub's gym subscription from your start date

* Rest assured that you're covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans

* Plan for your future with our 401(k) plan with company matching contributions

* Care for your furry friends through partner discounts on pet insurance

* Join our unforgettable Perk events, including our spectacular annual summer party

* Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

* Focus on your family with 12-16 weeks' paid parental leave

* Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

* Broaden your horizons with up to 20 "Work from…