Office Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Company parties

Location: 1657 N Kostner Ave, Chicago, IL 60639

Employment Type: Full‑Time with paid Holidays and PTO

Salary Range: $50,000–$60,000 + Bonus Opportunities (Paid Vacation and PTO)

Join Our Team as an Office Manager at Floor Coverings International!

This isn’t your typical desk job — it’s a chance to help build something meaningful from the ground up.

We’re a female‑owned, fast‑growing Floor Coverings International franchise bringing a personalized, high‑touch flooring experience to our local community. As our Office Manager, you won’t just “manage tasks” — you’ll help shape the heartbeat of the business and play a key role in delivering an exceptional customer journey.

You’ll wear many hats in this dynamic role: overseeing daily operations, coordinating schedules, supporting marketing initiatives, engaging with customers over the phone, and ensuring every detail runs smoothly behind the scenes. Your ideas won’t just be welcomed — they’ll help define how we grow. Experience in flooring, construction, or home improvement is a strong plus and will help you thrive in this role.

If you’re organized, energetic, and passionate about people… if you love solving problems, improving processes, and being part of a fast‑paced, entrepreneurial environment… this is more than a job. It’s an opportunity to grow alongside a local business that’s committed to excellence and community impact.

• Serve as the friendly face and voice of our business, ensuring every customer has a seamless, 5‑star experience.
• Schedule appointments for our Design Associates and follow up on open proposals to keep projects moving forward.
• Support and execute local marketing initiatives to grow brand awareness.
• Represent Floor Coverings International at home shows and community events (occasional evenings/weekends).

• Maintain an organized, welcoming office environment.
• Maintain accurate financial records and partner with the bookkeeper to keep Quick Books updated daily (required).
• Update Salesforce daily with job progress and scheduling (training provided).
• Manage team calendars, marketing activities, and Owner commitments.
• Meet weekly with the Owner to review sales, align on project timelines, and ensure customer expectations are exceeded.
• Take ownership of key operational and administrative functions so the Owner can focus on growth and revenue.

• Participate in weekly strategy meetings and work toward clear weekly and monthly goals.
• Embrace learning opportunities and professional development.
• Make decisions aligned with our mission, values, and commitment to excellence.

• A strong, confident communicator—especially on the phone.
• Highly organized and detail‑oriented—you love structure and efficiency.
• A multitasking pro who thrives in a fast‑paced environment.
• Experienced with Quick Books Online and comfortable managing bookkeeping tasks.
• Self‑motivated, proactive, and energized by taking initiative.

Melissa is proud to be the newest female franchise owner in Chicago, and she is thrilled to officially open her doors this May. After an impressive 20‑year career in consumer brand marketing—where she led strategy and growth for some of the nation’s top personal care and food brands—Melissa is channeling her experience, leadership, and passion into building something of her own right here in the city she loves.

Throughout her corporate career, Melissa built and led high‑performing teams, drove brand expansion, and delivered measurable growth. While she found great success in that world, the desire to create a business rooted in her local community ultimately inspired her entrepreneurial leap. She is energized by the opportunity to grow her own business in Chicago, serve local families, and build a team that shares her vision for excellence.

As she prepares for launch, Melissa is actively seeking someone to join her in the early stages of the business—an individual who is…