Program Manager - Technomic, Food Service

Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Technomichas provided food service clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results. Our services range from major research studies and management consulting solutions to online databases and simple fact-finding assignments. Our clients include food manufacturers and distributors, restaurants and retailers, other food service organizations, and various institutions aligned with the food industry.

Primary Objectives

Technomic is seeking a Program Manager who will deliver superior project planning and execution of one of our programs. You will initiate, plan and execute highly visible programs (such as industry conferences) while working with key internal and external stakeholders. You will also oversee the execution of associated program deliverables (e.g., reports and webinars) that occur throughout the year. The ideal candidate will be able to build a rapport with senior leadership and program members to better perform the responsibilities listed below.

Responsibilities

• Drive end-to-end management of program deliverables, including reports, live conferences and webinars
• Ensure that both the program deliverables and client communications (including live and virtual event registrations) follow timelines, and all project details are addressed throughout all project phases
• Develop strong partnerships with external and internal key stakeholders (including advisory, accounting, sales, marketing and design)
• Alert management of issues while making recommendations for suitable and creative solutions
• Respond appropriately to staff and member questions and requests in a timely manner
• Track key performance indicators related to the program and provide feedback and recommendations for continued performance improvement
• Oversee all aspects of planning and executing our virtual and in-person events, including registration communication, conference agendas, kickoff and wrap-up meetings, content development and guest speaker recruitment
• Coordinate with internal teams and external vendors to ensure seamless event delivery
• Lead innovation sessions and present strategic insights to senior leadership
• Manage the day-to-day tasks of a support staff member, mentoring and shaping career development
• Remain knowledgeable of food service industry macro trends

Knowledge and Skills

• Demonstrated experience leading project timelines involving multiple internal and external stakeholders and executing with a high level of quality
• Experience organizing and executing live conferences and virtual events (including event registration, speaker recruitment, hotel contracts for events, etc.)
• Ability to establish and maintain positive working relationships, both internally and externally (including with both senior and junior staff and event vendors), to achieve Technomic’s program goals
• Competency to resolve problems, prioritize and make decisions that enhance organizational effectiveness
• Exhibits stellar multitasking, organization and communication (written and verbal) skills, quality of task execution
• Dependable, highly motivated, collaborative and team-oriented with a strong sense of business acumen
• Competency with Microsoft office tools

Requirements

• 3-5 years of demonstratedevent or project management experience
• 3-5 years of demonstrated marketing experience
• Bachelor’s degree required
• Familiarity with event planning and execution
• Marketo and Big Marker experience a plus
• Experience or interest in staff management
• Interest in the food service industry is…