Service Manager

Service Manager

$90,000 - $100,000 + Bonus + Career progression to General Manager and then Vice President + Specialist training + Excellent benefits + PTO + 401(k) + Weekends off

Chicago, IL

Are you an experienced heavy truck service professional ready to take the next step in your career? Join an industry-leading company at the forefront of innovation, with a clearly defined path to General Manager and beyond to Vice President.

Step into an autonomous leadership role managing 50 technicians across two shifts, with the authority and support to build high-performing teams, mentor future leaders, and leave a lasting impact on the business.

This fast-paced company is experiencing rapid growth, with additional sites currently in development and continued investment in the latest technologies. It offers a dynamic and forward-thinking workplace, specializing in automotive and heavy truck products, parts, and service across multiple locations. Working with major brands and exciting customers, the business has built a strong reputation for quality and innovation.

In this role, you will take full responsibility for daily service operations, leading a large team of technicians and foremen across two shifts. You will monitor and drive performance, work closely with key customers, and make strategic decisions in collaboration with cross-functional teams to grow the service department and increase revenue.

This role is perfect for a heavy truck service professional ready to step into a senior leadership role, with full autonomy to lead and grow the entire service department.

The Role:

• Oversee daily operations of a growing service facility
• Lead and mentor a large team of technicians across two shifts, driving collaboration and shared goals
• Build and maintain strong customer relationships while making strategic decisions to support business growth

The Candidate:

• Experienced in heavy truck service operations
• Skilled in daily operations management, including tracking KPIs, managing work orders, and ordering parts
• Proven leadership experience and ready to take on greater responsibility

Key Words:
Heavy truck service, Commercial vehicle maintenance, Fleet service management, Dealership service operations, Aftermarket service solutions, Truck repair and diagnostics, Team leadership, Staff mentoring & development, Shift management, Performance tracking, KPI management, Workforce planning, Service workflow optimization, Parts and inventory management, Work order management, Scheduling & dispatching, Customer service excellence, Warranty management, Revenue growth, Operational efficiency, Cross-functional collaboration, Customer relationship management, Process improvement, Strategic decision making, Problem solving, Accountability, Communication, Coaching & mentoring, Results-driven, High autonomy

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Seamus Curtin at Rise Technical Recruitment.

Rise Technical Recruitment Inc of 1011 Centre Rd, Suite 322, Wilmington, DE 19805 act as an employer-paid private personnel agency.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.