Manager: Client Development

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Commercial department in our Chicago, or New York office, as a Manager:
Client Development.

The Manager:
Client Development will play a central role in advancing Mayer Brown's Global Client Team Program, a strategic priority for the firm. This position encompasses three core areas of responsibility: supporting the firm's global Client Feedback program, driving business development and marketing initiatives for key Financial Services sector accounts, and contributing to the continued growth and management of both programs.

The Global Client Team Program comprises approximately 60 client teams operating across practices and offices worldwide. These teams ensure a consistent, client-focused approach at both the global and regional levels. The Client Feedback program, which has expanded significantly over the past two years, has become an increasingly vital component of the firm's client engagement strategy. Through this program, Mayer Brown solicits candid client feedback to identify strengths and, more importantly, opportunities for improvement.

A key aspect of this role involves managing and expanding the reach of this program.

In addition to these primary responsibilities, the manager:
Client Development may support relevant global industry groups and other initiatives aligned with the firm's strategic plan. Success in this role requires close collaboration with colleagues across the Global Business Development and Marketing team.

Essential Functions:

Client feedback program

Working alongside the Assistant Director, Head of Client Engagement:

• Provide program management support to the firm's client feedback program including progress tracking, internal and external communications (including client liaison), proactive management of interview pipeline and management of agreed upon actions
• Produce regular feedback reports for firmwide management that highlight key trends in client feedback and quantitative data such as NPS scores
• Support client interviewers and attend and conduct client interviews, where appropriate
• Presenting feedback results to partners and client team leaders as appropriate
• Act as an ambassador for the client feedback program, creating opportunities to conduct client interviews
• Undertake training to become competent in handling own interviews
• Performs other duties as assigned or required to meet Firm goals and objectives

Client relationship management

• Develops and supports the implementation of key initiatives across and agreed portfolio of financial services clients, including business plans, client satisfaction reviews, lawyer training and other initiatives to enhance business development efforts; engages in research, analysis and competitive intelligence-gathering for strategic planning, competitive firm positioning and business development activities; and provides direction and deployment support of various technology tools and related databases for assigned client team(s)
• Direct client liaison and management of client panel reporting requirements
• Where necessary attending and supporting client events and CLE / training events
• Finds opportunities to…