Director - Customer Analytics

Atlanta, Chicago, New York, San Francisco

Since June 2021, frog is part of Capgemini Invent. frog partners with customer‑centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market‑defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in‑person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.

frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.

Why join frog?

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in‑person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets.

frogs prize humor, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.

This is a senior leadership role within frog’s Data Practice
, where you’ll help grow our people, our business, and our impact. As
Director of Customer Data Strategy
, you’ll lead cross‑functional teams of designers, strategists, and technologists to turn data into meaningful insights—and translate those insights into action for our clients.

You’ll work with organizations that come to frog to build new businesses or reimagine existing products, services, and experiences. Your role is to help them use data and AI more strategically—shaping data ecosystems, enabling smarter decision‑making, and supporting their shift toward truly data‑driven business models.

You’ll lead and grow a high‑performing team by recruiting top talent, mentoring leaders, and fostering an inclusive, collaborative studio culture. You’ll guide teams on how to integrate data into design and strategy work, partnering closely with technologists to bring ideas to life.

You’ll also play a key role in expanding frog’s business. That includes building trusted client relationships, shaping and selling consulting engagements, leading pitches, and serving as a senior advisor to client executives. You’ll help elevate frog’s point of view through thought leadership, writing, and speaking on topics like data strategy, innovation, and AI‑driven insights.

Along the way, you’ll stay hands‑on—leading major programs or advising teams to ensure high‑quality outcomes—and act as a champion for the Data Practice as we continue to grow across North America.

As Director of Customer Data Strategy
, you will lead frog’s data strategy capability—shaping how data, analytics, and AI are used to create meaningful business and customer impact. You’ll partner closely with designers, strategists, and technologists to define and deliver data‑driven strategies, build high‑performing teams, and help clients transform their businesses through insight‑led products, services, and experiences.

• Lead and grow frog’s Customer Data Strategy practice, including team development, culture, and capability building
• Define and…