Boutique Director-Chicago

Boutique Director – Chicago

Van Cleef & Arpels

Are you a good match? The ideal candidate for the Boutique Director role is required to have a bachelor’s degree in a related field. A master’s degree in business is preferred. The candidate must have multi‑unit or high‑volume experience, ideally in luxury retail or hospitality, and demonstrate capacity to manage multiple projects simultaneously and prioritize them effectively. Strong computer skills in SAP, Excel, Word, and PowerPoint are essential, along with excellent written, verbal, and interpersonal communication abilities.

The candidate should be willing to travel in the US market and abroad up to 50% of the time, work flexible hours including evenings, weekends, and holidays as required, and endure long periods of standing. Fluency in French or Mandarin would be a valuable asset.

Reporting to the Regional Retail Director, you will be responsible for the successful management and enhancement of the boutique, with the main objective of developing sales, growing the sales team, and maintaining a consistent and sustainable high quality of service.

What are we expecting from you?

• Project and produce the sales as defined in the store action plan developed with the Senior Vice President, Retail and Regional Director, focusing on short‑term and long‑term strategic and financial objectives; spearhead management and strategic development, including High Jewelry.
• Enhance quality and maintain integrity of the Van Cleef & Arpels image in the store's market.
• Identify success profiles and talent planning to define career paths and promote advancement, while monitoring and supervising boutique team members.
• Generate new clients while developing new and innovative business ideas.
• Represent Van Cleef & Arpels at meetings, events, charity dinners and other work‑related functions in both the U.S. and abroad. Extensive travel involved.
• Manage optimal levels of inventories and model stock in coordination with the Supply Chain Department.
• Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales.
• Assist in developing store personnel’s performance goals and update management through reporting mechanisms. Provide the highest levels of customer service to support sales growth.
• Attend international functions such as Codir, Maison Committee, Retail Conferences, SIHH and High Jewelry trips with the President & CEO, Senior Vice President, Retail and Regional Director.

More than a role… we recruit for a career!

By joining Van Cleef & Arpels, you will be part of a maison where employee career development is at the heart of our ambition. Upon arrival, you will be immersed in our enchanting world with trainings on history, know‑how, and our creations.

The Recruitment Process

Please submit an application online. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

We Offer

Employees’ wellbeing is a top priority. A comprehensive benefits program supports employees and their loved ones, including medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and a 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.

Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary range: $150,000 – $165,000. This role is bonus eligible.