Veterinary Practice Manager

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Join Our Team as a Veterinary Practice Manager

Headline:
Lead a Dynamic Veterinary Practice Toward Growth and Excellence

Are you an experienced leader with a passion for animal care and a talent for managing operations? We are seeking a motivated Veterinary Practice Manager to oversee the daily operations of our rehabilitation practice in Chicago, IL, which includes 3 veterinarians and a therapy/support team of 12. This role combines leadership, administration, and business management to support high-quality care for pets and exceptional service for clients.

This is a full-time, exempt position Monday through Friday with occasional overtime and/or after-hours responsibilities.

Competitive Salary:
Based on experience and qualifications.

Bonus Program:
Performance bonus potential based on achievement of defined business objectives

Professional Growth:
We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications.

Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.

A Comprehensive Benefits Package:
Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.

Investment in Your Future: A 401k Retirement Plan with employer match.

The VROMP Network:
Access to other experienced Rehab Practice Managers, Internal CE, and ongoing support as part of a group with 5 locations dedicated to the same mission.

Additional Perks:
Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

Leadership Impact:
Drive the success of a veterinary practice by leading operations and ensuring a positive team culture.

Collaborative Management:
Work closely with veterinarians and leadership to align clinical care and business strategies.

Meaningful Work:
Support a team dedicated to improving animal health through innovative rehabilitation services.

As a Veterinary Practice Manager, you will play a key role in fostering a thriving work environment, enabling growth, and ensuring operational excellence. This position offers the chance to develop your leadership skills while contributing to the health and well-being of pets in our care. If you are passionate about business operations, team building, and veterinary care, this is the perfect opportunity for you.

Client Relationship Management:

Ensure a consistently positive client experience that meets or exceeds expectations.

Partner with the Lead CSR, who serves as a strong secondary lead handling many day-to-day client-service tasks.

Develop initiatives to build and maintain strong relationships with new and existing clients.

Proactively addresses client concerns, using effective escalation protocols when necessary to ensure resolution.

Implement and manage tools to measure and continuously improve client satisfaction.

Manage financial discussions with clients in a fair, professional, and solutions-oriented manner.

Leadership & Communication:

Serve as the operational lead in co-leadership with the Managing Veterinarian.

Demonstrate strong leadership and communication through achievement of practice wellness goals.

Communicate goals, expectations, and priorities clearly to align the team with business objectives.

Create a culture of trust, collaboration, and accountability that supports long-term team engagement and retention.

Ensure open, timely, and effective communication across all roles and teams; identify communication gaps and find solutions.

Actively engage in practice and group team meetings to promote alignment and shared success.

Promote teamwork across all roles (technical staff, CSRs, veterinarians, and group leadership) to ensure coordinated and effective operations.

Build and maintain positive, cooperative relationships with all team members.

Support a culture of continuous improvement, innovation, and shared success.

Provide and receive feedback constructively to support growth and performance.

Marketing & Referral Outreach:

Execute the practice-level demand generation SOPs in alignment with business goals & objectives.

Identify local marketing and outreach opportunities that strengthen client acquisition and referral relationships.

Track performance of marketing initiatives using data-driven metrics and recommend adjustments based on outcomes.

Partner with the Managing Veterinarian (mDVM) and VROMP leadership to ensure demand generation efforts align with practice goals.

Human Resources:

Attract, recruit, and retain high-performing team members;…