Director of Case Management

Position Summary

Humboldt Park Health is seeking a compassionate & strategic Director of Case Management to lead organizational planning, patient flow, care transitions, service integration, and systemwide coordination. This leader will oversee end-to-end care delivery processes, support program development, ensure regulatory compliance, strengthen interdepartmental collaboration, and drive performance across the full continuum of care. This role is ideal for a seasoned clinical or operational leader who excels at aligning teams, improving patient experience, and building care models that are efficient, responsive, and patient centered.

• Oversee efficient, effective day‑to‑day operations across the full continuum of care services.
• Ensure departments and units have the staffing, resources, and support needed for high‑quality service delivery.
• Lead operational planning, workflow optimization, and performance oversight.

• Maintain clear communication with internal teams and external partners to promote seamless care transitions.
• Strengthen collaborative relationships across clinical departments, administrative teams, and community partners.
• Enhance coordination of patient care through improved processes, standards, and shared accountability.

• Establish, update, and oversee administrative policies, procedures, and regulatory activities.
• Ensure compliance with all applicable healthcare standards.
• Champion quality improvement and service excellence across all program areas.

• Develop and manage the annual departmental budget and ensure responsible resource allocation.
• Lead service line planning, long‑range strategy, and organizational positioning efforts.
• Design and implement business initiatives, cost‑containment measures, and performance improvement strategies that support long‑term sustainability.

• Recruit, develop, and retain high‑performing staff to support all continuum‑of‑care functions.
• Promote a culture of trust, collaboration, accountability, and operational ethics.
• Improve patient and client satisfaction through consistent service excellence and team engagement.

• 3 to 5 years of progressive leadership experience in a healthcare setting.
• Strong background in care coordination, patient flow, clinical operations, or related service lines.
• Bachelor’s degree in Nursing required;
  Master’s degree strongly preferred.
• Active Illinois RN license required.
• Proven ability to lead cross‑functional teams, manage complex programs, and drive operational performance.

• Medical, Dental, and Vision coverage.
• Life Insurance and Short-Term Disability.
• 403(b) Retirement Plan.
• Paid Time Off.
• Opportunities for leadership growth in a mission‑driven hospital environment.