Senior Resource Manager

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Reporting

Location:

Chicago - 345 North Morgan

$80,000.00 - $90,000.00

Workplace Type:
Hybrid

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves henticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at

WHY WE THINK YOU WILL LOVE THIS ROLE

As an Operations Manager at tms, you will act as the internal resource operations lead for our Portfolio Marketing Services business unit by providing exceptional internal support for the creative and strategy teams including project resource management, collaborating with the account management and production leads on project timelines and schedule changes, and coordinating processes, tools, & resources to help teams deliver stellar client work.

In this role you will bring clarity, balance and efficiency to the way work is assigned and delivered and ensure the right people are working on the right projects at the right time. By tracking team capacity and forecasting upcoming needs, you’ll give creative and strategy leads the space to focus on the work itself, and not just managing the around it.

We’re seeking someone who has a deep understanding of the creative and strategy development process and has familiarity with resourcing process & allocation management. You are organized and self-motivated and excel at problem solving. You can manage complex, overlapping projects, and love developing and managing processes and tools to help create and maintain team organization and efficiency. You foster connections with variety of personalities and are a master of managing complex relationships diplomatically and professionally across all employee levels.

This role supports a creative and strategy team focused on diverse and innovative projects. While understanding traditional creative and strategy deliverables and the development process is important, experience within digital and customer engagement is a must in this role.

WHAT YOU WILL BRING TO THE ORGANIZATION

• Support the roll out of new resourcing platform and process
• Coordinate and track creative and strategy resource assignment and availabilities across the team and proactively anticipate and address potential conflicts with scheduling related to deliverables and assigned resources
• Coordinate and collaborate with account management and production project leads on overall project timelines and changes
• Provide short- and long-term forecasting on client plans and flag potential under or overstaffed periods
• Manage needed freelance documentation in conjunction with TA/IT/Finance partners
• Identify opportunities to integrate new process, capabilities, tools and reporting and help teams transition away from outdated ways of working
• Partners with cross functional teams and a department to drive consistent and reliable delivery on multifaceted projects
• Leads prioritization of client deliverables in collaboration with account management, creative and strategy leadership
• Attends or leads necessary status meetings and communicates necessary follow ups to relevant stakeholders and team members
• Identify and coordinate or facilitate…