COO

A bilingual candidate is required for this role - English and Spanish speaker

About the Company:

Our client is a rapidly growing non-for-profit organization who are looking to add a COO (Chief Operating Officer) to their team. They have enjoyed incredible growth in the last few years' and are seeking a candidate with a strong non-profit or healthcare senior leadership background to join their team as they continue their expansion.

Reasons to Work Here:

• Health insurance
• Dental & Vision insurance
• Life insurance
• Short- and Long-Term Disability Insurance
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
• Employee Assistance Program
• Professional Development Opportunities
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
• Certain employees may qualify for City of Chicago commuter transit benefit.

Position Description – What the Role Entails:

The Chief Operating Officer (COO) is a pivotal member of the Executive Leadership Team, responsible for turning the strategic vision of the President & CEO into operational reality across all departments and affiliates.

Under the visionary leadership and direction of the President & CEO, the COO ensures that all programs and services are delivered efficiently, equitably, and with lasting impact across all departments and affiliates.

The COO translates strategic priorities into actionable outcomes, drives accountability systems across departments, and ensures that every operational decision strengthens the mission, integrity, and legacy of the organization.

Areas of Accountability - What you will be doing:

• Operationalize and execute the President & CEO’s organizational vision.
• Convert the CEO’s strategic priorities into clear, actionable operational goals.
• Develop outcome driven annual and quarterly action plans to advance operational goals.
• Drive the day-to-day execution of programs and operations of RFS to ensure unified performance and alignment.
• Convene and facilitate cross-agency meetings, including RFS departments and affiliates.
• Represent the Office of the President & CEO in assigned internal and external forums to advance mission outcomes, partnerships, and organizational visibility.

• Oversee daily operations across multiple service lines and affiliated entities.
• Standardize systems, processes, and policies to ensure efficiency, quality, and consistency.
• Lead infrastructure expansion and integration efforts supporting organizational growth.
• Advance technology, performance, and facilities strategies to sustain excellence at scale.

• Ensure that operational decisions align with Board-approved strategic goals, policies and directives from the President & CEO.
• Integrate mission principles, diversity, and equity frameworks across all service areas.
• Develop and maintain accountability tools and reports that clearly identify responsible leads, measurable goals, and timelines for all departments, e.g., Departmental Accountability Matrices, etc.
• Collaborate with compliance department to implement compliance, accreditation, and quality improvement systems that sustain organizational credibility and excellence.

• Partner with the Chief Financial Officer (CFO) to align financial stewardship with programmatic decision making and outcomes.
• Work closely with program directors to ensure financial accountability in budget projections, planning and expenditures.
• Oversee day to day operational efficiency, cost controls, resource allocation, and budget performance across departments.
• Lead annual resource allocation reviews to ensure the optimal use of funds, personnel, and assets, including space.

• Foster an ethical, service-oriented culture reflective of the mission, values, and vision of the President & CEO, where innovation and excellence thrive.
• Supervise and build the leadership capacity of senior directors and managers through coaching and structured performance management.
• Implement individual Leadership…