Vice President, Managed Services Revenue Cycle Operations

### The Vice President (VP), Operations & Service Delivery serves as a senior leader responsible for the delivery and operational performance of Huron Managed Services (HMS) across all service lines for HMS’s mid-tier end to end clients and point solutions clients. This role leads the execution of services, oversees client-facing operations, integrates offshore delivery resources, and ensures financial, operational, and quality outcomes are met or exceeded.  

This position has full accountability for both operational execution and client satisfaction, ensuring that Huron delivers consistent, compliant, and high-performing revenue cycle services. In addition to operational excellence, the VP is expected to cultivate a positive, accountable, and inclusive culture across the organization- achieving strong employee engagement scores and fostering an environment where people perform at their best. The VP is also expected to proactively identify opportunities to expand services within existing client environments, drive performance, and act as a strategic partner to clients.  

This position will be a key member of the HMS Leadership team.###
** Primary Accountability:
*** Own and lead daily operations and service delivery for all assigned HMS clients across service lines.
* Ensure achievement of contractual service levels, operational KPIs, compliance standards, and financial goals.
* Lead a globally integrated delivery model, including management of onshore and offshore resources.
* Collaborate with SME functional leadership, Continuous Improvement and the Operational Advancement team to drive innovation and performance.
* Serve as the primary senior leader point of contact for all assigned client operations, responsible for performance, satisfaction, and growth.
* Build and sustain a positive team culture and achieve high employee engagement across all teams.
*
* Key Responsibilities:

*** Client Operations & Service Delivery Leadership:
* Lead the end-to-end delivery of revenue cycle services, ensuring client-specific performance goals are consistently met.
* Serve as the primary operational leader and client liaison, managing executive-level communications, escalations, and performance reviews.
* Build strong, trust-based relationships with client stakeholders through transparency, accountability, and responsiveness.
* Ensure delivery aligns with each client's business objectives, financial targets, and patient satisfaction goals.
* Operations Management & Global Execution:
* Direct and optimize operations across all revenue cycle functions, including patient access, billing, coding, AR follow-up, cash posting, and customer service.
* Manage a global workforce, integrating offshore teams into seamless, high-quality delivery models.
* Lead staffing, scheduling, workflow management, and capacity planning to ensure resource alignment with client volumes and expectations.
* Monitor and drive productivity, quality, compliance, and workflow efficiency across the delivery organization.
* Cross Functional

Collaboration:

* Partner closely with internal SME functional leaders (e.g., coding, billing, patient access, clinical denials/CDI) to support consistent and expert service delivery.
* Ensure that operational teams leverage tools, methodologies, and standards defined.
* Provide ongoing feedback to matrix reporting teams to continuously improve enterprise delivery tools, training, and frameworks.
* Service Expansion & Strategic Growth:
* Maintain a strategic view of client environments to identify unmet needs, performance gaps, or new service opportunities.
* Translate client pain points or operational challenges into viable service expansion proposals.
* Collaborate with the Operational Advancement team including:
* Continuous Improvement: implement improvement initiatives, drive process optimization and scale best practices.
* Vendor Management: to align vendor services with client goals, ensure performance standards, and manage third-party partnership.
* Technology Teams: to enable automation system integration and data-driven delivery using appropriate digital tools.
* Provide structured feedback to improve enterprise tools,…